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Ted Karlsalr
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August 9, 2018 at 11:37 am
Hi there,
After installing the wait list plug in, when I go to edit an event or create a new event, I get a blank page.Please see the attached screenshot. I use EE 4.9.65 and here is other info:
WordPress Version: 4.9.8
PHP Version: 7.2.8-1+ubuntu18.04.1+deb.sury.org+1
MySQL Version: 5.7.23
Event Espresso Version: 4.9.65.p
WordPress Address (URL): https://omnilargess.com
Site address (URL): https://omnilargess.com
Thanks
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Josh
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August 9, 2018 at 12:27 pm
Hi Ted,
I’m not seeing an attached screenshot, but what you can do is enable WordPress debug mode to capture the error (instead of just a blank page). There may be another plugin on the site that’s conflicting with the wait list add-on, and the error logged to debug.log will help give us all a better clue how to fix.
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
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Ted Karlsalr
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August 9, 2018 at 1:39 pm
Sorry I don’t know how to enable the debug Here is the link for screenshot
https://omnilargess.com/wp-content/uploads/2018/08/Screen-Shot-2018-08-09-at-10.42.47-AM.png
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Josh
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August 9, 2018 at 1:48 pm
I did include a link to instructions on how to enable debug mode:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
If that’s not something you’re comfortable with doing, someone from Event Espresso support staff can activate debug mode if you can complete this form:
https://eventespresso.com/send-login-details/
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Ted Karlsalr
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August 9, 2018 at 1:53 pm
I deactivated the Mailchimp plugin and everything works. I have had problem with mailchimp plugin before and one of you awesome guys fixed it. It is the Mailchimp plugin
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Ted Karlsalr
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August 9, 2018 at 2:12 pm
I just sent the form
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Josh
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August 9, 2018 at 2:13 pm
We’ll actually need the FTP information (which was left blank in your form) in order to activate WP_DEBUG mode.
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Ted Karlsalr
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August 9, 2018 at 2:42 pm
I just sent the FTP info. Thanks
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Josh
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August 9, 2018 at 3:33 pm
OK Ted I’ve installed the latest release candidate version of the MailChimp add-on on your site. The older release candidate on your site isn’t compatible with PHP 7.2. So it was likely an update to newer PHP that caused the issue.
With the new version of MailChimp installed you’ll need to re-enter your MailChimp API information into the Event Espresso > MailChimp settings page.
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Ted Karlsalr
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August 9, 2018 at 3:37 pm
Thank you so much Josh, and I assume that the Debug is set too.
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Josh
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August 9, 2018 at 3:38 pm
I turned WP_DEBUG off after I was done.
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Ted Karlsalr
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August 9, 2018 at 3:40 pm
Thanks a lot
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