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AlphaStar
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May 23, 2018 at 12:46 pm
Hello,
Event Espresso is sending a wrong time frame in the approval email.
Could you help me on this?
Thank you
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Tony
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May 23, 2018 at 12:47 pm
Hi there,
What time frame does it show?
Can you post an example? Maybe a screenshot of the problem?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Or is there an eent I can register onto to view this myself?
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AlphaStar
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May 23, 2018 at 1:08 pm
Hi,
Thank you for the quick response!
Here is the link;
https://alphastar.academy/wp-content/uploads/2018/05/Screen-Shot-2018-05-23-at-12.06.06-PM.png
The correct event hour is 4pm to 6pm.
Thank you
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Josh
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May 23, 2018 at 1:16 pm
May I ask what’s set for the Timezone setting in WP > Settings > General?
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AlphaStar
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May 23, 2018 at 1:37 pm
Time zone is Los Angeles
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Tony
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May 24, 2018 at 5:52 am
What PHP version is the server running and do you have any other plugins that deal with dates at all?
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AlphaStar
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May 24, 2018 at 11:04 am
Hi,
Running PHP version: 7.0.30-0ubuntu0.16.04.1
I am using countdown pro dealing with dates
Thank you
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Tony
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May 24, 2018 at 11:28 am
Ok, can you temporarily disable that plugin and retest, it also looks like your iCal datetime output is affected, which is usually caused by something calling date_default_timezone_set() on the server (which is why I ask about any plugins using dates).
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AlphaStar
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May 25, 2018 at 6:40 pm
Hello,
Countdown pro was deactivated, but the same problem happening.
It is showing the event hour 7 hour early most of the times.
Any other suggestion?
Thank you,
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Josh
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May 26, 2018 at 10:43 am
Any plugin on the site might have the date_default_timezone_set() function. A quick way to rule out a plugin conflict is you install the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, you can check the iCal datetime to see if the issue persists.
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