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PaulB23
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March 8, 2018 at 4:26 pm
I am having an odd issue with resolving a discrepancy in how EE reports ticket sales for an event.
The registration report (as a CSV file) states a figure in the ‘Amount Paid’ column which doesn’t match up precisely with what a report downloaded from PayPal has.
Equally, the ticket counter on the event page itself doesn’t seem to correspond to any of the other reports. I seem to have 3 differing sources.
EE Version: 4.9.58.p
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Josh
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March 9, 2018 at 8:15 am
Hi PaulB23,
May I ask is the site in question using PayPal Standard or PayPal Express?
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PaulB23
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March 13, 2018 at 6:37 am
This is PayPal Express.
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Josh
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March 13, 2018 at 1:03 pm
Thanks for clarifying. Can you send the relevant information and temporary access to the site via the secure form on this page so we can investigate further?
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