Support

May 6, 2016 at 4:26 am

Hi Rahul,

Registrations are saved within Event Espresso as soon as the information is available to Event Espresso, this happen just after selecting tickets and inputting your registration details. Currently this can not be changed within EE.

The user does not apply to the event until their registration has been set to ‘Approved’, by default EE will only do this when the user has paid for the registration in full (or upon finalizing the registration if the ticket is free)

By default no email’s should be sent to the user until they have paid for the registration and the registration has been Approved. This triggers the ‘Registration Approved’ message to be sent to both the admin and the user.

If you have an offline payment method such as Invoice enabled, the user can select that payment method and the registration will be set to Pending Payment. Emaisl will be triggered for this, but they are the ‘Registration Pending Payment’ emails which basically advise the user to pay for the registration. Those registrations do no apply to the event until paid.

So the emails should work in the way you are requesting already, If you don’t want pending payment emails that can be set within Event Espresso, but then the user will need to restart a new registration when they want to pay.

The registrations will show in EE before the payment has been made (this can not be changed) but those registration do not apply to the event. If you don’t collect the data and create a registration you can not contact users of abandoned registrations to ‘save the sale’.

May 10, 2016 at 9:13 am

Hi Rahul,

It turns out that Event Espresso loads the Registration form and checkout steps on another page and that cannot be changed.

May 26, 2016 at 7:47 am

1. I want to remove this option in the registration form,
Use Attendee #1’s information for ALL attendees
This option allows you to use the above information for all additional attendee question fields. Please note: some events may have additional questions that you may still be required to answer in order to complete your registration.
Please could you advise how to do this?

The easiest ethod to remove that section is to hide it using some CSS:

#spco-copy-attendee-dv {
    display: none;
}

2. In the back end, under payment I have chosen paypal standard (and removed all other methods of payment)
Yet when I click proceed to payment, in the front end, I get an error message from paypal
Some required information is misisng or incomplete. Please correct your entries and trry again
Please advise how I can get Paypal to remember the relevant amount and details from the registration form and go straight to taking paymen by credit/debit card

It already is passing all of the information you collected in the reg form to the PayPal payment method, however country is a required field within the PayPal Pro payment method, you don’t collect that information within the registration for so it has nothing to pass over.

Within Event Espresso -> General Settings -> Countries.

Select United Kingdom then set the option ‘Country Appears in Dropdown Select Lists’ to Yes.

The user can then select it within the PayPal payment method and contineu the payment.

3. when I submitted a test registration (without successful payment) I got an email confirmation to confirm my place at the event. How can I stop this, so alerts are only sent to the registrant, if payment is successful.

Within the event editor itself, do you have the ‘Default Registration Status’ set to Approved?

If so it sounds like you want that set to ‘Pending Payment’, it will automatically be approved when payment is made – http://take.ms/DHBGCd

4. Please advise what files i need to access to customise the designs of the confirmation emails that get sent out

We can not advise you to modify any files for customizations, there is usually no need to edit any core files within Event Espresso we have multiple hooks and custom template loading to allow for customisations.

The emails can be editing within messages system:

Event Espresso -> Messages.

However it depends how indepth you want to customize the messages layout, you may need to create your own template pack for in depth customizations.

You can view documentation on adding your own template packs HERE

May 31, 2016 at 9:10 am

If the error is shown on the front end I don’t need login details to view it 🙂

What is the exact error message shown?

Maybe take a screenshot and post it here for us to view.

The previous event you posted no longer works, do you have another?

May 31, 2016 at 10:55 am

Hi Rahul,

I looked at the page source and initially everything looked good for the information that is being sent to PayPal. However, this is incomplete:

http://cl.ly/2i2P2V050d06

It should have an email for the value (e.g. your PayPal.com email address) like this:

http://cl.ly/1A421C1M0S20

Do you have an email set for the PayPal Standard payment method in Event Espresso?

—
Lorenzo