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Rahul Katrak
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September 21, 2015 at 5:15 am
Hello There
I want to configure event espresso in such a way so no registration email will be sent out OR registration logged into the wordpress list of registrations for an event untill the payment has gone through.
Please advise how this can be done
Thanks
Rahul
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Lorenzo Orlando Caum
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September 21, 2015 at 10:08 am
Hi Rahul,
Event Espresso needs to collect attendee/registrant information before a payment can be processed.
By default, only registrations that are paid are marked as complete/approved. The attendee limit / limit on a ticket in the ticket selector is updated after a registration is complete/approved.
The above would not apply if you have changed Event Espresso to approve all registrations regardless of the payment status.
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Lorenzo
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Rahul Katrak
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September 21, 2015 at 3:34 pm
Many thanks Lorenzo. Could you please advise where I can check this setting because at the moment people can complete registration (receive a registration email) WITHOUT making a payment and we want to stop this
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Lorenzo Orlando Caum
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September 21, 2015 at 3:50 pm
Hi there Rahul, please check the following setting in Event Espresso –> General Settings –> Email:
http://cl.ly/image/2e1W1c0z1G1S
Send registration confirmation emails before payment is received? = No
Then please go to the advanced options on that page and look for this setting:
http://cl.ly/image/2i2U2W1i051M
Default Payment Status (this value will be automatically filled in for each person’s payment status, until payment is made, for each event) = Incomplete
Be sure to save changes.
The screenshots and settings are from the current version of Event Espresso 3. If you are using an older version, then please do backup your site and then upgrade:
https://eventespresso.com/wiki/change-log/
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Lorenzo
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