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J
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January 23, 2019 at 12:45 am
Hello
We have Event Espresso – 3.1.37.12.P. Over the last few days, we have stopped receiving Event Notification emails. We changed our email address in general settings, but this did not seem to fix it. It seems that our attendees are also not receiving confirmation emails. Oddly enough, when they pay for the registration (we use paypal) we do receive the payment confirmation emails.Can you help? Regards, J
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J
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January 23, 2019 at 2:49 am
Hello – just an update on this. We managed to resolve this (we ended up updating our email service provider). Thx J
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Tony
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January 23, 2019 at 7:13 am
Hi J,
Thank you for the update, I’m glad you managed to figure this out.
Just to note for future readers, generally, if email just randomly stop working but everything else seems fine it will likely be due to an issue with whichever mail server you are using (not always as there always the odd exceptions) as EE just builds out the email content and then passes it over to your server to do whatever it is set up to do with it.
So whilst we can help troubleshoot further if needed the first step for the above would to have been to check with the mail server and confirm the emails were not being blocked, OR (which is usually quicker) sign up to a transactional email service and test the email using that, if it works you know the issue was/is with the other mailserver.
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