|
Melissa
|
June 4, 2013 at 11:55 am
I have created 1 question that I need answered by additional attendees and this question is not appearing on the registration form. I have checked the question box and updated the event but still nothing is showing.
|
|
Garth
|
June 4, 2013 at 11:59 am
Melissa,
Can you give us a link to the page? Also, we can test if this error is related to your theme by temporarily activating a standard WordPress theme (2011, 2012, or 2013) and see if the additional attendee questions display: https://eventespresso.com/wiki/troubleshooting-event-espresso/#registration
I assume you created the questions > added the question to a question group > added the question group to the event details, correct?
|
|
Melissa
|
June 4, 2013 at 12:03 pm
Here is the link: http://www.vinoandcanvas.com/event-registration/?regevent_action=register&event_id=49
Yes. I did follow the steps above.
|
|
Garth
|
June 4, 2013 at 12:17 pm
If you do have the event questions setup correctly then is it possible to switch to the generic 2012 WordPress theme real quickly to see if we can rule in/out the theme conflict? I do see that your website is loading like 6 different versions of jquery.
|
|
Melissa
|
June 4, 2013 at 12:21 pm
I’ll have to wait until after hours tonight to attempt the switch. Website traffic is very heavy due to a deal I am running.
I am not sure what jquery is or why I even have 6 versions running….
|
|
Melissa
|
June 4, 2013 at 12:24 pm
I did the theme swap with Theme Test Drive…. However, I had 2011 installed so that is what I used. The event question for additional attendees did not appear.
|
|
Garth
|
June 4, 2013 at 12:27 pm
Can I log into your WordPress admin to take a look at your setup? If you’re ok with that send us your login details: https://eventespresso.com/send-login-details/
|
|
Melissa
|
June 4, 2013 at 12:28 pm
Yes. I am sending information now. Please note, I am the additional questions feature is only setup for the July 28th event. I plan on setting it up for all of them.
|
|
Garth
|
June 4, 2013 at 12:45 pm
Looking at this now.
|
|
Garth
|
June 4, 2013 at 12:50 pm
Under the Event Options: “Additional Attendee Registration Info?” field you had it set to only display the Personal Information questions so it was overriding the question group settings.
Take a look at your page now. http://www.vinoandcanvas.com/event-registration/?regevent_action=register&event_id=49
It looks like you have some questions in extra question groups…
|
|
Melissa
|
June 4, 2013 at 12:53 pm
Okay… Thank you for you help. I really appreciate it.
|
|
Melissa
|
June 4, 2013 at 12:56 pm
Can you walk me through what you did and how I can properly change these settings? I see that I have the same situation with every event.
|
|
Garth
|
June 4, 2013 at 12:57 pm
i’ll create a quick video and post it here, if that’s ok?
|
|
Melissa
|
June 4, 2013 at 1:04 pm
Sure. Thank you!
|
|
Garth
|
June 4, 2013 at 1:12 pm
I hope this helps: https://www.youtube.com/watch?v=n7UD7D9yNco&feature=youtube_gdata
|
