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kstern
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January 5, 2013 at 3:42 pm
We have setup 3 pricing options for an event. When we go to register for the event, the pricing shows as $0. When we return to edit the event the original pricing gets replaced with $0. We are using Event Espresso 3.1.28.3.P. Any help would be appreciated.
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kstern
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January 6, 2013 at 10:07 am
To add some information. We have recently upgraded to latest version of EE and are running on WP 3.5. Since we upgraded, we had not had any events with prices (just free events) and everything was working fine. However, now that we have added an event with cost, and although the price displays when you register for the event, we are seeing that when we get to the confirmation display page, the event is showing up with a price of 0$ and Free.
EVENT REGISTRATION
VERIFY REGISTRATION
Event Name: Test Event with Price
Price per attendee: $0.00
Attendee Name: Nancy Testing (email@yycd.org) Edit
Total Price: Free
In our test environment, I took our upgraded EE installation and set it back to use the default templates (to ensure it wasn’t a problem with our customizations) and I’m able to replicate the problem there with the standard EE templates. You can view our test site at http://www.yesyoucandance.org/test/ (email for a logon if necessary)
Is there some setting we need to fix, or do you have any idea why this would behave in this manner?
Thanks
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Dean
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January 7, 2013 at 1:07 am
Hi,
Yes that is odd, I would like to get log in details for this please, send them via https://eventespresso.com/contact/
Choose the “I am sending login info as requested” option and fill out the form
Please make sure you add the forum post link to aid us in case another team member picks up the email.
NOTE: login details need to be Admin level.
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kstern
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January 7, 2013 at 7:18 am
Login information for our test site, as you requested, has been sent now. We appreciate your help asap as we planned to open registration this morning.
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Josh
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January 7, 2013 at 8:30 am
Hi there,
Can you update to the latest version (currently 1.9.6) of the Members add-on? The version that’s installed on your site is 1.9 and is not compatible with the current version of Event Espresso. You can download all the latest versions of Event Espresso and the add-ons from your account page.
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kstern
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January 7, 2013 at 10:08 am
I dont’ see a members addon in the list now. is it now called roles and permissions?
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kstern
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January 7, 2013 at 10:30 am
nevermind, I found it. it’s now called User Integration, right? I’ve updated it on our test site.
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kstern
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January 7, 2013 at 12:50 pm
Thank you for your prompt support. Updating the add-on has resolved the issue!! Yahoo!!
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