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September 13, 2018 at 1:14 pm
Hi Rashmin,
The FTP credentials provided only give me access to an empty directory, I’ll need access to root for this if you can update those.
However, I’ve been using the file manager plugin the site has to have a look around and so far it seems the Mollie IPN isn’t hitting the site. Note that what I’m calling the IPN is actually a webhook:
https://docs.mollie.com/payments/webhooks
In short, when the payment updates from open to paid, Mollie send a request to your site with the ID of the payment, EE then uses the ID of the payment on the request to pull the information from Mollie and confirm the payment.
There are logs for some of the payments and then not for others, combine that with some payments having been manually updated and it becomes difficult to determine what is what in the logs/transactions/payments.
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If I ignore your previous registrations and focus on the most recent (Reg ID’s 725 to 740) as they haven’t been manually updated or alter then looking through the logs there have been no webhook requests received from Mollie for those payments and that is why EE has not updated the payments.
I’m assuming if you check Mollie for payments for those transactions they will show as valid payments?
When you view the History section of the payment (the right sidebar in Mollie), does it show the Webhook was successful? It’s this section – http://take.ms/PcnOa
The webhook URL within the payment shown on Mollie should be something like {domain}/transactions/?e_reg_url_link={seemingly_random_chars}&ee_payment_method=ideal_mollie
From this screenshot – https://cl.ly/a03815f3146c
That looks like it is being set correctly, however, on this one – https://cl.ly/7061a00e814c
There’s no webhook shown, is that just due to cropping or was there actually no webhook set?
I’d also recommend contacting your host and have them confirm they are not blocking any requests that are hitting your /transactions/ page, the fact that some requests seems to be working whilst others do not point to either something blocking the requests, or the requests not being fired at all.
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This:
Now only a small issue is that on successful payment it returns with to the page to download the invoice. but the status is still pending payment and I have to explicitly refresh the browser and then the status is refreshed.
Hits towards the webhooks being delayed so the user is getting back to your site before mollie has sent the webhook and then EE updates the payment, theres not very much we can do to prevent that as Mollie needs to send that webhook for EE to update the payment, we must simply wait for the request from the them.
Unforauntely that is an inherent issue with any offsite payment method.
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On a side note I have a snippet that can be added to the site that runs when you open a transaction in the EE admin, if any of the payments in the transaction are Pending and from Mollie, it will pull the last payment made and check with Mollie if that payments ID is valid and been Approved on their end. That would basically do the work you are doing manually now, automatically update the payment and trigger the notifications.
The problem is as mentioned that it becomes MUCH more difficult to troubleshoot once you start using it as we will have absolutely no idea if the requests are hitting the site, or you are opening the transaction and its automatically updating the transaction.
So I can give that snippet to you to help get you through this period if that will help, but not is puts a hold on us being able to troubleshoot further until that snippet can once again be disabled and test payments made to see if the webhook request is received.
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