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ascjon
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June 22, 2017 at 12:54 am
I am setting up an event using PayPal Pro, but keep receiving same email:
“Event Payment Details: Your payment was declined”
We have a PayPal Business account, is there any special setting I need to set to make it work? Thanks.
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Tony
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June 22, 2017 at 3:24 am
Hi there,
If you go to Event Espresso -> Registrations you’ll see a list of your registrations.
Click on one that has had a payment refused and then click the ‘View Transaction’ button (or click on the TXN Date in the registration list to go straight to it)
When you view the transaction you’ll see any payments you’ve made, look in the ‘Gateway Response’ field for a failed payment, what does it show?
This is the section you are look for – http://take.ms/BUE0n
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ascjon
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June 22, 2017 at 10:14 pm
TIMESTAMP 2017-06-22T03:05:14Z
CORRELATIONID 530eb781c28c3
ACK Failure
VERSION 64.0
BUILD 33063964
L_ERRORCODE0 10548
L_SHORTMESSAGE0 Invalid Configuration
L_LONGMESSAGE0 This transaction cannot be processed. The merchant’s account is not able to process transactions.
L_SEVERITYCODE0 Error
AMT 1.00
CURRENCYCODE HKD
RAWRESPONSE TIMESTAMP=2017%2d06%2d22T03%3a05%3a14Z&CORRELATIONID=530eb781c28c3&ACK=Failure&VERSION=64%2e0&BUILD=33063964&L_ERRORCODE0=10548&L_SHORTMESSAGE0=Invalid%20Configuration&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed%2e%20The%20merchant%27s%20account%20is%20not%20able%20to%20process%20transactions%2e&L_SEVERITYCODE0=Error&AMT=1%2e00&CURRENCYCODE=HKD
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Tony
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June 23, 2017 at 3:12 am
This is what Error 10548 shows:
> The merchant account attempting the transaction is not a business account at PayPal. Check your account settings.
https://developer.paypal.com/docs/classic/api/errors/#10548
https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ1147&actp=LIST
Do you have a ‘website payments pro’ enabled on your with Paypal? (there is a monthly fee for that account type) Just having a business account does not allow you to use PayPal Pro on its own.
If not I’d recommend switching to the PayPal Express payment method:
https://eventespresso.com/wiki/paypal-express-payment-gateway/
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