Support

August 29, 2014 at 4:32 am

Hi,

As per the documentation, that code would need to go into a custom functions plugin (https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/).

If that code hasn’t been added already then nothing should need to be changed back, as it wont have changed it in the first place. Also simply deleting that code (or disabling that plugin will revert things back).

Is it possible to get your login details in order to look into this?

If so, please send them via https://eventespresso.com/send-login-details/

NOTE: login details need to be Admin level and FTP details are appreciated.

September 1, 2014 at 4:42 am

Hi Sharon,

We ran more tests on your site and we have concluded that it is your theme that is causing the issue (we tested a default theme via Theme Test Drive Plugin – I’ve left this installed but deactivated).

We examined the theme files, particularly the archive.php and the single.php and we discovered that both of these files are empty (they contain some code that does nothing at all, so the are effectively empty).

Event Espresso makes use of these two core theme files in order to display the events, without them as you have discovered, events just wont show.

There are two courses of action here:

1) Speak to the theme developer in regards to this to have those files created correctly.

2) Change theme.

September 1, 2014 at 6:55 am

Hi,

Yes the EE stuff will transfer just like content will, but menus will need to be re-allocated, and so will widgets.

The single.php and archive.php files control the individual pages and post list respectively. If they don’t exist the theme will revert to the index.php. As they DO exist but are empty, the theme is trying to use them still.

Here’s the template hierarchy for your info: http://codex.wordpress.org/images/1/18/Template_Hierarchy.png

What should be in them? In short, code. If you were to examine a default theme such as twentytwelve, you would get a better idea.

Can we fix it? Unfortunately not, as we don’t take on theme customisation work.

September 1, 2014 at 7:54 am

Hi Sharon,

We can not support 3rd party code and as such would usually refer you to your theme’s author, however I did take a look at your sites theme.

Unfortunately in this case it is not a simple case of providing details to work around an issue with how the theme is outputting content, but rather the theme is not outputting the content to begin with.

Event Espresso is designed to work with any well coded theme as best we can, it should also work with theme based one any well coded theme (a child theme of a known theme/framework for example) however your sites theme is coded from scratch and missing many of the key files/features a theme should contain.

archive.php & single.php contain nothing, they should either contain template shortcodes to output the archive/single page details, or should not exist at all. If they do not exist WordPress will fall back to index.php to decide on the output for those ‘pages’, which should, at the very least contain a method to output your posts (i.e ‘The Loop‘) which it does, but only outputs the post title (using the_title() ) as opposed to the posts content. So you end up with nothing more than the event title. The content that you currently see on the site is done through page_templates specifically for those pages (home and newsletter)

So in short, we can not provide you with a simple set of instructions to fix this, the theme should be coded correctly and follow the WordPress standards or should be based upon a theme that does and then modified to suit your particular use case.

September 2, 2014 at 1:49 am

Hi Sharon,

I really do understand your frustration here.

The simplest solution in my opinion is to temporarily or permanently swap themes to one that is coded to WordPress standards.

Our tests showed that by simply swapping to a default theme, the plugin was allowed to function correctly.

If you wanted to swap domains (which is your choice, but I think the theme swap would be easier) then I can advise that it looks like that theme is OK – I tested it with EE4 and it seemed fine, but I only did a very quick test.

You might want to double check that theme and site (http://www.flyingcoloursevents.com.au/) in Chrome though, I had some issues and had to revert to Firefox for testing.

September 2, 2014 at 5:17 am

Hi Sharon,

First off I’m glad you managed to get the theme functioning.

Regarding the error, I have raised that with the developers today, but as they work North American times, they have yet to come on and view any new tickets. It will be assigned a priority and resolved from there.

September 2, 2014 at 5:55 am

Hi,

The support team is across multiple time zones, several in North America, and then there’s one in GMT and little ol’ me in GMT+2.

Our official support times are

9AM – 6PM EDT
1PM – 10PM GMT

but of course we may not be on the forums at all points of those times as we have other duties.

September 2, 2014 at 6:04 am

Not me personally no. I am generally here 7am to 2pm GMT, but our official times cover a time period when more staff are available.

September 2, 2014 at 11:09 am

Hi Sharon,

Most of the styling is controlled by your sites theme. Event Espresso itself styles the output as little as possible to allow it to work with the most themes.

Point 1.1 – 1.3 is ouptut through your sites archive.php file.

1.4 Can we change the text in the buttons from “view details” to “Book Now”

The easiest method to do this is to translate the output. Using a plugin such as Quick Localization you can input ‘View Details’ to change it to ‘Book Now’ within the event_espresso text domain, like this – http://take.ms/yEjFg

1.5 Can we change the ical icon. It is not intuitive.

Do you have an icon you would prefer to use? We can then advise on the best way to do this.

1.6 Can we show the price for each event (there is only one ticket price per event)

Currently this would require custom development.

2.1 – 2.2 are set thorugh your sites theme. You can override these rules using CSS, you may need the help of a developer to do this.

2.3 Can we change the button from “Register Now” to “Next”

You can also do this using the Quick Localization plugin from above. Input ‘Register Now’ to translate to ‘Next’, like so – http://take.ms/y6aNA

2.4 Can we remove the line that says “A maximum of xx tickets can be purchased per order

Currently the is no method to remove this text.

2.5 If there is one ticket type there is text saying “This ticket is required and must be purchased.” Can this be removed.

If you edit the event, then edit the ticket, ticket the Cog icon for that ticket and uncheck the required ticket checkbox, this text should be removed – http://take.ms/mLevh

3….Step 1 – Attendee information (no questions !!!)

As a minimum Event Espresso requires the ‘Personal Information’ question group which at a minimum must contain First Name, Last Name & Email address. It is not possible to completely remove these questions.

4…. Step 2 – Payment options
4.1 We only offer one method of payment (through Majireh). Can we skip this section completely? It adds nothing but confusing steps. eg: we have to select the ONE and only option available, and then click a button saying “finalize registration”.

Currently this isn’t possible with the current implementation of SPCO and the ticket selector. We have a feature request for this which will be included within a future version of Event Espresso.

In regards to the theme changes, you may be best using the Event Espresso Arabica theme and creating a child theme to allow you to specifically style Event Espresso events by editing specific template files. Event Espresso will still use parts and styling from your theme but will allow you greater control. However this will require the help of a developer to set up and customise to suit your needs. More details are available here:

https://eventespresso.com/2014/02/developers-corner-theming-event-espresso-4/

and

https://eventespresso.com/wiki/ee4-themes-templates/