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utahhockey
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May 27, 2014 at 11:38 am
Over the weekend an event has now become unavailable. Please help asap:
http://universityofutahhockey.com/fans/tickets/?ee=54
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Tony
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May 27, 2014 at 11:44 am
Hi AJ Boldan,
Can you please confirm that this page: http://universityofutahhockey.com/fans/tickets/
Is the page selected within Event Espresso -> General Settings. Page Settings. Main registration page dropdown.
Also if you go to Event Espresso -> System Status. Look under ‘Registration Pages’. Are all the URLs green?
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utahhockey
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May 27, 2014 at 11:46 am
Negative, you are missing the last part of the URL: http://universityofutahhockey.com/fans/tickets/?ee=54
Also, just upgraded to latest plugin EE and all 53 previous events are gone….
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Tony
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May 27, 2014 at 11:50 am
Latest version of to plugin as in you’ve updated to EE4?
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utahhockey
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May 27, 2014 at 11:51 am
Version 3.1.36.5.P
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Tony
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May 27, 2014 at 11:58 am
The last part of the URL, in your example, ‘/?ee=54’ tells the main registration page to load a specific event, in that case the event with ID 54.
However in order for that to function correctly, the page containing [ESPRESSO_EVENTS] should be selected within Event Espresso -> General Settings. Page Settings. Main Registration Page Dropdown.
So on my test site it is the default page event-registration – http://take.ms/2IC24
Yours should likely say ‘tickets’ there.
However, this:
Also, just upgraded to latest plugin EE and all 53 previous events are gone….
Should not be the case…
Would it be possible for you to create temporary log in details so we can take a look at the admin?
If so please send via https://eventespresso.com/send-login-details/
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utahhockey
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May 27, 2014 at 12:11 pm
Confirmed ‘tickets’ is selected. Will create creds now. Need an email address for you…
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Josh
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May 27, 2014 at 12:13 pm
Hi AJ,
Please send the credentials over the secure form:
https://eventespresso.com/send-login-details/
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utahhockey
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May 27, 2014 at 12:15 pm
I am trying/will, but in WP I need to have an email address to create an account.
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utahhockey
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May 27, 2014 at 12:21 pm
Trying to submit via this page: https://eventespresso.com/send-login-details/
But it doesn’t have a submit button….
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utahhockey
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May 27, 2014 at 1:08 pm
Tony, are you still around?
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Tony
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May 27, 2014 at 1:18 pm
Hi AJ,
The ‘Submit’ button appears when you select a member of staff to send the details to and and have ticked that you have confirmed the credentials work.
Did you manage to create an account without an email?
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utahhockey
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May 27, 2014 at 1:25 pm
I just used support@eventespresso.com since none was provided.
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utahhockey
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May 27, 2014 at 1:27 pm
Cred have been provided. Of note, waisted a lot of time since the submit button didn’t present itself. I would suggest greying it out until all necessary information was provided instead of hiding it.
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utahhockey
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May 27, 2014 at 1:27 pm
Thanks for your help!
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utahhockey
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May 27, 2014 at 2:03 pm
If you think its easier, I can simply restore from last weeks backup… It might be faster…
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Tony
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May 27, 2014 at 2:35 pm
Hi AJ,
The Tickets page containing [ESPRESSO_EVENTS] had that shortcode wrapped within [raw] tags, there is also the Raw HTML installed.
So I assume the [ESPRESSO_EVENTS] shortcode had been wrapped in raw tags to remove formatting from the theme around hat output. Then the Raw HTML was installed which also caused issue with those tags.
Removing the [raw][/raw] tags from that page fixed the output. However we are unsure of the reason those tags had been added in the first place, so that issue may now be back.
If you now view your original link you’ll find the events loads correctly.
http://universityofutahhockey.com/fans/tickets/?ee=54
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utahhockey
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May 27, 2014 at 2:37 pm
Excellent news. What about the previous 54 events?
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Tony
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May 27, 2014 at 2:40 pm
The previous events are all still there, just the filters default to not show expired events – http://take.ms/cS2wI
To view ALL of your events, simply change the status filter to ‘All (Active/Inactive)’ select ALL rows and click ‘Retrieve’ – http://take.ms/KE2tI
You’ll now see all you past and current events.
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utahhockey
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May 27, 2014 at 2:48 pm
Fantastic! Total oversight on my part. Thank you so much!
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