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Perry
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February 1, 2018 at 5:34 pm
Our customers are currently receiving the following error message when attempting to register for an event, even though it is still within the permitted event registration time period:
“It appears that the event you were about to make a payment for is not accepting payments at this time. Please contact the event administrator if you believe this is an error.”
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Josh
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February 2, 2018 at 1:36 pm
Hi Perry,
May I ask what is the event’s Default Registration Status, and does the event currently have available spaces to register? It may also help if we can take a look at the event’s page, can you post a link to the event page?
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Perry
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February 2, 2018 at 2:20 pm
We have had users successfully registering without issue, it only seems to be affecting some users. We have 92 out of 100 tickets left.
https://www.degy.com/events/sigma-chi-deposit/
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Josh
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February 2, 2018 at 2:40 pm
It looks like that might be the result of caching. Can you contact your webhost and ask them if they can exclude the registration-checkout page from being served from a cache.
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Perry
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February 2, 2018 at 2:44 pm
I already have the URL configured in the exclude
https://www.degy.com/registration-checkout/
Test URL
Status: NOT CACHED
https://www.degy.com/events/
Test URL
Status: NOT CACHED
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Josh
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February 2, 2018 at 3:29 pm
May I ask what is the URL they’re on when they see the “It appears that the event you were about to make a payment for is not accepting payments at this time. Please contact the event administrator if you believe this is an error.” message?
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