Support

Home Forums Event Espresso Premium Event Not Accepting Payments

Event Not Accepting Payments

Posted: February 1, 2018 at 5:34 pm


Perry

February 1, 2018 at 5:34 pm

Our customers are currently receiving the following error message when attempting to register for an event, even though it is still within the permitted event registration time period:
“It appears that the event you were about to make a payment for is not accepting payments at this time. Please contact the event administrator if you believe this is an error.”


Josh

  • Support Staff

February 2, 2018 at 1:36 pm

Hi Perry,

May I ask what is the event’s Default Registration Status, and does the event currently have available spaces to register? It may also help if we can take a look at the event’s page, can you post a link to the event page?


Perry

February 2, 2018 at 2:20 pm

We have had users successfully registering without issue, it only seems to be affecting some users. We have 92 out of 100 tickets left.

https://www.degy.com/events/sigma-chi-deposit/


Josh

  • Support Staff

February 2, 2018 at 2:40 pm

It looks like that might be the result of caching. Can you contact your webhost and ask them if they can exclude the registration-checkout page from being served from a cache.


Perry

February 2, 2018 at 2:44 pm

I already have the URL configured in the exclude

https://www.degy.com/registration-checkout/
Test URL
Status: NOT CACHED

https://www.degy.com/events/
Test URL
Status: NOT CACHED


Josh

  • Support Staff

February 2, 2018 at 3:29 pm

May I ask what is the URL they’re on when they see the “It appears that the event you were about to make a payment for is not accepting payments at this time. Please contact the event administrator if you believe this is an error.” message?

The support post ‘Event Not Accepting Payments’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 6 months, 2 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!