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Event limit is higher than attendee numbers but event Displayed as FULL

Posted: September 4, 2015 at 2:07 pm

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Brett McCumber

September 4, 2015 at 2:07 pm

Hi there. I looked through the forum but couldn’t find anybody with a similar problem.

We have an event with a limit of 30 people. When I look on the front end the event shows up full. When I look at the back end the event shows up full as well: 30/30. But when I click on Attendees to export the list there are only 26 attendees.

Combined screenshot

Please advise.


Tony

  • Support Staff

    •

September 7, 2015 at 4:11 am

Hi Kat,

Are there group registrations within the attendee list?

Can I take a look at the event within the admin? If so please provide temporary login details using this form:

https://eventespresso.com/send-login-details/


Brett McCumber

September 10, 2015 at 8:21 am

I sent the temporary login info for you. Thank you for looking into this.


Tony

  • Support Staff

    •

September 11, 2015 at 3:06 am

Hi Kat,

I had look over this.

Take a quick look here: http://take.ms/YBm19

The top box is showing the amount of Attendee records your event has, the 30/30 is showing the actual amount of tickets sold.

The reason for the difference is one of your attendees purchase 5 tickets. So its still 1 record, but has a ticket qty of 5.

If you view your Attendee list, on the first page you’ll see 1 record had a qty of 5. All of the others have 1, if you add all of the QTY fields for all your records it equals 30 (the total ticket sales).

You could (in theory) have 3 attendee records, each taking 10 tickets. The attendee list would then only show those 3 records.

Does that make sense?


Brett McCumber

September 11, 2015 at 8:10 am

I can’t believe I missed that. Thank you so much for taking a look at it!
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Updated by Brett McCumber 9 years, 2 months ago ago

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