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richard sandilands
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January 31, 2023 at 4:42 pm
We have some pending payment registrations, with incomplete status. However if I send them a payment reminder or their invoice with a payment link, they can’t finalise payment — they get the message that the event is sold out.
We did have some tickets limited to a quantity of 30 but want those “pending payment” registrations to be able to complete payment.
How can we turn off the “sold out” notification so that these people can finalise payment?
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Tony
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February 1, 2023 at 6:06 am
Hi there,
If your event is currently sold out, that means you have a limit of 30 set and you have 30 Approved registrations already, correct?
If EE then allowed those Pending Payment registrations to be able to pay right now, we would basically be allowing overselling on the event, so what you need to do for the above is increase the ‘limit’ set on the event so it is no longer sold out. You can disable the ticket selector on the event so that no new registrations can be made but the above should then be able to complete payment.
So, in the Event Registration Options here: https://monosnap.com/file/zqBYyY47kQIR01NpaWuEFiEiK3WFdn
Set Display Ticket Selector to No.
Within your datetime/ticket limit, increase the number of spaces available to allow for the registrations to pay and update.
Do the links then work?
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richard sandilands
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February 1, 2023 at 2:41 pm
Thanks for the reply.
We’ve expanded the venue and can now offer places to our pending / wait listed registrants.
That particular ticket is now locked off — so I can not make changes to the hard limit of 30.
I did try migrating one of the wait listed applicants to a new ticket with no limit but the new payment link still shows as sold out.
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Tony
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February 1, 2023 at 2:44 pm
Is the event itself showing a status of sold out?
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richard sandilands
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February 1, 2023 at 2:49 pm
No, I don’t believe it is.
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Tony
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February 1, 2023 at 2:54 pm
Can you take a screenshot of your events Ticket & DateTime section so I can view it?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
You can mark your reply private so only EE staff can view it.
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richard sandilands
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February 1, 2023 at 3:00 pm
This reply has been marked as private.
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Tony
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February 1, 2023 at 3:02 pm
Hmmm so these registrations are on an archived ticket with a limit of 30.
Whats the datetime limits?
See the active status on this screenshot: https://monosnap.com/file/zqBYyY47kQIR01NpaWuEFiEiK3WFdn
What does yours show?
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richard sandilands
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February 1, 2023 at 3:42 pm
This reply has been marked as private.
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richard sandilands
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February 1, 2023 at 7:25 pm
This reply has been marked as private.
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Tony
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February 2, 2023 at 4:25 am
Hmm and that’s still not allowing you to pay?
Do you mind if I take a look at the event in the admin? I’d like to match the setup locally and test this further.
If that’s ok just send temp login details using this form:
https://eventespresso.com/send-login-details/
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Tony
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February 2, 2023 at 4:26 am
Related to this query is why would a registration show as “complete” when there is no payment recorded?
There are no line items on the transaction, so basically, nothing to pay within the transaction and it shows complete.
Do you have caching enabled?
Is the Multi Event Registration add-on installed?
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richard sandilands
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February 2, 2023 at 2:41 pm
Login details sent via form as requested.
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richard sandilands
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February 2, 2023 at 2:48 pm
This reply has been marked as private.
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