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Event Espresso Registration E-mail Response Very Slow

Posted: December 2, 2016 at 11:33 am

Viewing 9 reply threads


Nuno

December 2, 2016 at 11:33 am

I’m Using Event Espresso 4.9.22 Version.
When I register for the event espresso event to my e-mail after 30 minutes, but I need to mail immediately.

I’m already using (Easy SMTP plugin). but same issue ๐Ÿ™
So I need urgent help.

Site URL: http://test.aea.com.br/


Tony

  • Support Staff

December 2, 2016 at 12:13 pm

Hi Marcio,

Go to Event Espresso -> Messages -> Settings.

You will find the setting ‘Generate and send all messages:’

Set that to ‘On same request’ and save the settings.

Now retest a registration, you should receive the email straight away.


Nuno

December 2, 2016 at 1:42 pm

I’m Using this but same issue ๐Ÿ™
http://www.awesomescreenshot.com/image/1910098/ce6c90721021341871a4854333fcfaf8


Tony

  • Support Staff

December 2, 2016 at 1:48 pm

When using that setting the email is sent to wp_mail during the registration.

After that the email is passed onto your server (in your case wherever ‘Easy SMTP’ is setup to send the emails) so it seems this is an issue with the server rather than EE.

If you install a plugin such as Check Email and send a test email does it send immediately?


Nuno

December 3, 2016 at 11:17 am

Yes I Use check email and get test email immediately.


Nuno

December 5, 2016 at 12:48 am

Please solve this issue . its very urgent .


Tony

  • Support Staff

December 5, 2016 at 7:43 am

As mentioned above with the ‘Generate and send all messages:’ setting set to ‘On same request’ the email are triggered as soon as the registration is made so its unlikely an issue with EE if the emails are still delayed.

If you want to confirm if the emails have been sent by ERE you can install the plugin WP Mail logging add test registration and view the WP Mail logging log, you should see the registration emails there.

If they show up instantly the emails have been sent over to your server to send, from that point on EE has no control over the emails, its all down to whichever provider you are using.

Another option is to use a transactional email service such as the ones listed here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Most offer a free tier and would be used in place of the Easy SMTP plugin you currently have.


Nuno

December 7, 2016 at 12:21 am

Please see this screenshot :
http://www.screencast.com/t/oso950ZXFxy


Josh

  • Support Staff

December 7, 2016 at 7:27 am

You can check your From: address set in the email templates and correct what’s set there.


Nuno

December 8, 2016 at 12:33 am

I have found the problem of e-mail delay issue.
I using one Offsite payment getaway plugin mainly when i use this plugin then i face email delay issue.
Can you check Please whats problem this plugin .
Plugin: http://www.test.aea.com.br/aea-offline-billing.zip (Its my Custom Plugin)

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