Support

November 14, 2016 at 6:37 am

Support Staff

Hi AerieLane,

Can I ask what the problem you running into is please?

The license key will not effect how Event Espresso functions, the only difference when the license key is assigned is the automatic updates. So if you running into a problem and are currently using the latest version of EE it will be unrelated to the license key.

November 14, 2016 at 6:38 am

Hi,

I have tried to activate the support license key on http://aerielane.flywheelsites.com but it is still not activated.Please see the attached

http://aerielane.flywheelsites.com/wp-content/uploads/2016/11/event-espresso.png

support license key not working

November 14, 2016 at 6:45 am

HI Again,

Now the support license key is activated but the vents are not auto populated on my website. Does it take time to show up?

November 14, 2016 at 6:53 am

Support Staff

Hi there,

You’re license key is currently pinging our servers from 3 different domains which is flagging the key.

demo.d*************s.com
aerielane.flywheelsites.com
a****e.com

The license key can only used on a single site at any one time so you will need to remove the key from the development sites so we can reset the key and assign it to a single domain.

Now the support license key is activated but the vents are not auto populated on my website. Does it take time to show up?

I’m not sure I understand, where are you expecting the events to populate to/from?

November 14, 2016 at 9:22 am

Please remove the license key from demo.draftforclients.com/aerielane site. It was our initial development site. You can remove the key from there.

November 14, 2016 at 9:29 am

Support Staff

You need to remove the key from the site or it will continue to ping our servers, we can not remove the key from this end.

To do that you go to Event Espresso -> General Settings.

Remove the license key from the field and save the settings.

November 14, 2016 at 12:21 pm

I have removed the key from demo.draftforclients.com/aerlielane website 3 days back itself. It should not ping your servers.

November 14, 2016 at 12:30 pm

Events are still not showing up on the workshop calendar page http://aerielane.flywheelsites.com/workshop-schedule/ even though they are on the event espresso.

Can you please activate it on this site. It is very important and urgent.

Lorenzo Orlando Caum

Support Staff

November 14, 2016 at 1:21 pm

Hello,

The support license key is for support services so it handles access to software updates. It would not cause an event to appear or not appear on the calendar.

I looked at the site and I see that there is an event for next month.

Are there any events before December?

If so, could you check that they are published and active?

—
Lorenzo

November 16, 2016 at 6:44 am

Hi,

I have a new issue on the site. Stripe payment gateway is not working on the website.

Please check the screenshot :
https://snag.gy/dGo7ua.jpg

After clicking at pay now button popup not working for stripe.

you can test at this url http://aerielane.flywheelsites.com/workshop-schedule/

By clicking on event dated 27 Nov on calender.

Please let me know the issue ASAP.

November 16, 2016 at 7:50 am

Support Staff

May I ask which version of the Stripe add-on is active on that site?

November 16, 2016 at 12:20 pm

HI Josh,

I have Event Espresso – Stripe Gateway (EE 4.6.0+)

Version 1.0.14.p

November 16, 2016 at 12:45 pm

Support Staff

There may be a conflict from either a theme script or another plugin. You can rule out a potential theme or plugin conflict by following these steps:
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme, then test. The theme test drive plugin allows for testing another theme without actually changing your site’s theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins. Then you reactivate them one by one, while testing the error condition between each reactivation.

November 16, 2016 at 12:56 pm

Hi Josh,

I have tried both of your suggestions but it did not work 🙁

November 16, 2016 at 4:50 pm

Support Staff

Have you contacted flywheel and asked them to not cache the pages that handle Event Espresso’s registration and checkout pages?

November 17, 2016 at 6:35 am

HI Josh,

Thank you it worked. Stripe is working on the site now with Event Espresso.

I have another issue though. Once someone books an event, he is not receiving an email confirmation.

I have tested it using 4 different email accounts but have not received confirmation on any email.

Can you please let me know how to fix it at the earliest.

November 17, 2016 at 11:22 am

Support Staff

If you go to Event Espresso -> Messages you should see a message activity log, do you see the messages listed there?

If so what colour ‘status bar’ do the messages have?

November 18, 2016 at 1:51 am

I see it is in pink color that means it is failed. What settings do we need to do to send email correctly?

please check the screenshot https://snag.gy/IhFW2l.jpg

When I test email from here it works but not while buying event directly from website.

I am getting error sometime wp_email function not working correctly.
Please get back to me ASAP.

November 18, 2016 at 3:23 am

Here’s the link: https://snag.gy/TXbtEI.jpg

November 18, 2016 at 3:24 am

Failed screenshot: https://snag.gy/B0qgJE.jpg

November 18, 2016 at 7:32 am

Support Staff

This may be a case where wp_cron is disabled on your server, in which case you can go to Event Espresso > Messages > Settings, and set the messages to send on the same request.

The other thing to double-check is make sure the From and To fields in the message templates have valid shortcodes that return an email address (e.g. the from should have something like [CO_EMAIL] and the to field for the registrant should have something like [RECIPIENT_EMAIL].

November 19, 2016 at 5:34 am

Hi Josh,

It’s still not working. I have 31 failed messages which are not approved registration. Can you please check it out what’s the issue.

Let em know which template should I choose? Site is live and we can not expect our users to not get registration emails.

November 19, 2016 at 6:12 am

I have also moved my site from staging to live domain http://www.aerilane.com

I have asked for reset, can you guys please do it immediately.

November 19, 2016 at 6:13 am

http://www.aerielane.com This is the live domain

November 19, 2016 at 8:32 am

Also email is still not working. customer or admin for both email is not working.
Please check screenshot for error detail :
https://s18.postimg.org/4g2wlfnq1/errorscreen.jpg

I have put stripe at test mode so you can test the by purchasing any of the event having register now button http://www.aerielane.com/workshop-schedule/

Please let me know how to fix? or we need to make any changes in email settings.

Also which is the exact template we need to edit to modify the admin receiver and customer receiver?

November 21, 2016 at 7:20 am

Support Staff

When you use the test email function within one of the templates, is the email received then? (You can see that feature to the right of this screenshot – https://snag.gy/TXbtEI.jpg)

I have put stripe at test mode so you can test the by purchasing any of the event having register now button

This has now been disabled, can you re-enable it so I can run a test registration please?

Also which is the exact template we need to edit to modify the admin receiver and customer receiver?

Many of the templates have a ‘Registrant’ and/or ‘Primary Registrant’ context as well as an ‘Event Admin’ context. Each of those templates (and each individual context) needs to be edited manually so it depends which message you want to change.

For more info an message ‘contexts’ take a look here:

https://eventespresso.com/wiki/messages-system-working-with-message-contexts/

November 21, 2016 at 9:40 am

I have reactivated Test payment option of stripe, so will you please test ans set the proper settings under messages to make all emails work for Event.

**REMOVED** — Tony

In case you need to make edits under message template.

This reply was modified 7 years, 10 months ago by Tony. Reason: remove login

November 21, 2016 at 12:12 pm

Support Staff

Please reset the password on that account and securely re-submit login details using this form:

https://eventespresso.com/send-login-details/

These forums are public so anyone has access to the login details posted here.

November 22, 2016 at 6:50 am

Hi,

I have had shared the details with you guys, please fix it for me asap. It is very very very urgent for us. We are loosing clients and it is really effecting our business.

We have purchased the highest package and still we are facing the issues from past one week.

November 22, 2016 at 8:34 am

Why the events are not showing up on my subdomain??

http://www.aerielane.com is my primary domain and events are showing up on this site but events are not showing up on my subdomain: http://www.safetyharbor.aerielane.com

What’s the issue now?

November 22, 2016 at 9:34 am

Support Staff

Why the events are not showing up on my subdomain??

I’m not sure I understand, why would the events show on the subdomain?

If EE is installed on http://www.aerielane.com and then http://www.safetyharbor.aerielane.com is more than just an alias of http://www.aerielane.com then it’s a separate site so won’t show the events?

Maybe I’m misunderstanding what you mean, can you provide some more information o what your expecting to happen?

I have had shared the details with you guys

I’ll check over your settings now.

November 22, 2016 at 10:04 am

For more clarification I am using multisite wordpress installation, so it should work on all the numbers of installation.

EE is already activated for network, so it should work on sub-domain too. I have added events separately on sub-domian but it don’t shows VIA calender.

Also I don’t see field like the main site to add api keys at subdomain installation.

Well apart of this you guys still not answered the query regarding email function in not working.

Event registration and notification to emails are not working.

November 22, 2016 at 10:10 am

Support Staff

So the reason your emails are not sending is the system questions ‘First Name’ and ‘Email’ have been removed from the ‘Personal Information’ question group and replaced with your own custom questions for those fields.

System questions are required for all registrations, the answer to the ‘Email’ system question is used to send the registrants email. As that question has been removed from the reg form then there is no value and so no email can be sent.

EE doesn’t allow you to remove those system question through the UI, have you removed them the group through the database?

November 22, 2016 at 12:57 pm

No, I have not removed it from the database. Can you please reset it?

November 22, 2016 at 1:26 pm

Support Staff

I’ll need access to the database to force those question to be within the Personal Information question group again.

Can you create a database backup and install a plugin such as Admirer so I can take a look?

November 22, 2016 at 2:14 pm

I’ll add that for you. Please help me about the events not showing up on my safetyharbor.aerielane.com domain which is a subdomain of my primary domain.

You can check it here: http://safetyharbor.aerielane.com/workshop-schedule/

November 22, 2016 at 2:21 pm

I can’t find any plugin by the name Admirer in WordPress plugins search, can you share the link of the plugin?

November 22, 2016 at 2:22 pm

Support Staff

You only have a single upcoming event on safetyharbor – http://take.ms/tU1rn

That event displays correctly on the calendar – http://take.ms/1p8sO

How did you create the other events on that site?

November 22, 2016 at 2:29 pm

Support Staff

Admirer was removed from WP.org (and therefor plugin search) a little while back and has yet to be re-instated.

You can use this like to download the plugin manually:

https://downloads.wordpress.org/plugin/adminer.1.4.5.zip

For more details view here:

https://wordpress.org/support/topic/what-happened-to-the-adminer-plugin/#post-8272265

November 22, 2016 at 2:39 pm

Please clear my doubt about about the Event Espresso plugin regarding it to work on a primary domain and subdomains?

It should automatically fetch the same info on all the subdomains right?

November 22, 2016 at 2:44 pm

I have added the Adminer plugin to the site as requested, please check now.

November 22, 2016 at 2:44 pm

Support Staff

No.

Each site on your multisite install is a separate site, only the events created within each site will display on that site.

November 22, 2016 at 2:50 pm

How about the settings, do I have to set everything on every site on my multisite install from the scratch?

I would have 3 more sites under my multisite, so Event Espresso will work fine on all of them?

November 22, 2016 at 2:57 pm

Support Staff

Every site on a multisite install is a separate site, all of the settings, events, registrations, posts, pages are all separate for each site.

So yes you will need to set everything up on each site.

I would have 3 more sites under my multisite, so Event Espresso will work fine on all of them?

With the understanding that each single site is a separate site, yes.

However Event Espresso does not officially support WordPress Multisite, some users install it on MS (as do we) without any problems but its important to note the above.

November 22, 2016 at 2:57 pm

Please fix the Event registration and notification to emails issue asap. I have added the required Adminer plugin.

Also leave me a reply for my above query.

November 22, 2016 at 3:27 pm

Support Staff

The system questions have been fixed, however it looks like you are using an SMTP plugin that has not been setup, you will need to either setup that plugin correctly or disable it.

Also leave me a reply for my above query.

I replied above.

November 22, 2016 at 10:45 pm

Hi,

In that case I would request you to reset my domain and set safetyharbor.aerielane.com as the primary domain.

November 22, 2016 at 10:57 pm

Thank you for fixing the system questions. May I know how you have fixed it. It needs to be fixed on safetyharbor.aerielane.com as well.

Also we want safetyharbor.aerielane.com as the primary domain. Please reset it asap.

November 23, 2016 at 4:05 am

Support Staff

In that case I would request you to reset my domain and set safetyharbor.aerielane.com as the primary domain.

You’re key has been reset.

Thank you for fixing the system questions. May I know how you have fixed it. It needs to be fixed on safetyharbor.aerielane.com as well.

I created rows within the {prefix}_esp_question_group_question table which assigned the system questions (using the ID’s) to the Person info group (again using the ID)

How did you create the safetyharbor site? Was it a duplicate of the original site?

As your events don’t have datetimes assigned to them and the personal info group is broken it may mean there is a bigger problem. If it’s a clone of the original site then it could be the migration did not run correctly when you cloned the site.

November 23, 2016 at 6:01 am

Hi Tony,

I have just checked you have activated it on lafayette.aerielane.com but I have asked you to reset and activate it on safetyharbor.aerielane.com

Please reset it.

Unfortunately our hosting doesn’t allow us to take a clone and run it under multisite. So everything is done manually.

Is there any option where we can expert all the vents from primary domain and again import it on subdomain or any better suggestion which you may have?

Your suggestions are welcome mate.

November 23, 2016 at 6:29 am

Support Staff

I have just checked you have activated it on lafayette.aerielane.com but I have asked you to reset and activate it on safetyharbor.aerielane.com

I haven’t activated it on any site, that’s not how our licensing works 🙂

Whichever site pings our servers first will have the unassigned key assigned to it.

Is there any option where we can expert all the vents from primary domain and again import it on subdomain or any better suggestion which you may have?

You could use a plugin to clone the site and import it into a sub-site.

For example you could try something like this plugin:

https://en-gb.wordpress.org/plugins/multisite-clone-duplicator/

Also there is no issue with the System Questions on safetyharbor, I check whilst I still had access to the site. If you are not receiving emails have you setup the SMTP plugin?

You could switch to a transaction email service such as the ones list here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

November 23, 2016 at 9:15 am

“Whichever site pings our servers first will have the unassigned key assigned to it.”

– But I want it to strictly activate on safetyharbor.

I just want to export only the event espresso events and settings, rest everything is already setup. I will have a total of 3 sub domains so I have to use it on each of them.

November 23, 2016 at 9:27 am

http://safetyharbor.aerielane.com/registration-checkout/

Please also fix this issue, now checkout page is not working.

November 24, 2016 at 7:00 am

Support Staff

I just want to export only the event espresso events and settings, rest everything is already setup. I will have a total of 3 sub domains so I have to use it on each of them.

As EE events are custom post types with additional data pulled from custom tables you can’t easily do that.

Please also fix this issue, now checkout page is not working.

If you update the checkout page using the default editor it should then work as expected.

November 24, 2016 at 12:26 pm

HI Tony,

I have purchased two more accounts of Event Espresso for my two subdomains, they are:

kelso.aerielane.com
lafayette.aerielane.com

SO I have purchased a total of 3 Event Espresso accounts to work on these 3 subdomains of my multisite:

http://safetyharbor.aerielane.com
kelso.aerielane.com
lafayette.aerielane.com

How do I activate my license on these 3 subdomains, all are different license keys and there is no option to add license key in the subdomains, you can look at it. You have the login info with you.

Please look at it.

November 24, 2016 at 12:37 pm

Checkout page is fixed on safetyharbor but the thank you page is not working now. Only the shortcode is being displayed: http://safetyharbor.aerielane.com/thank-you/

I have updated the thank you page using default editor but it did not work.