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Melissa
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July 20, 2014 at 11:14 am
Hello –
As of Friday, I am no longer receiving Event Confirmation emails notifying me that a customer has registered for an event. I have not made any changes to the site. How do I enable this feature again? Thank you.
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Dean
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July 21, 2014 at 2:07 am
Hi Melissa,
If no changes were to the site, have you spoken to your host to see if any changes were made to the server?
Have you tested the site to see if normal emails are still being sent? This plugin may help with testing that https://wordpress.org/plugins/check-email/
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Melissa
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July 21, 2014 at 5:37 pm
I have just confirmed that NO changes have been made on the server. What next? I can also confirm that I am not receiving event confirmation emails and neither are my customers. I have tried the plug-in and did not receive an email. I do not know what to do. Please help.
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Lorenzo Orlando Caum
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July 21, 2014 at 6:22 pm
Hi Melissa,
Regular WordPress notifications such as password resets and new user notifications should work. If those aren’t working, then your host may have changed something on the site.
Try using Postmark or Mandrill. They take over emails from the native email function in WordPress:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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