Posted: September 16, 2020 at 12:43 pm
September 16, 2020 at 12:43 pm We have someone who received a confirmation email from our EE templated https://www.tallahasseeseniorfoundation.org/ messages for several events that they paid and registered for, but their attendee information is not recorded in the EE backend at all. At a loss as to where the info went or if this might be happening to others. Below is the confirmation email. ———- Forwarded message ——— Image removed by sender. TALLAHASSEE SENIOR CENTER FOUNDATION Event: 010 Explore France Registration: · Tickets: · o Explore France o Dates/Times: § September 14, 2020 10:00 am – September 14, 2020 11:30 am Questions & Answers · Question: Home Phone · Answer: · Venue » · Virtual Event · · · , · Image removed by sender. CONNECT WITH THIS EVENT: CONTACT INFO: Email: maureen.haberfeld@talgov.com Event: 015 Canada: The Maritime Provinces and Newfoundland Registration: · Tickets: · o Canadian Maritimes o Dates/Times: § September 16, 2020 10:00 am – September 16, 2020 11:30 am Questions & Answers · Venue » · Virtual Event · · · , · Image removed by sender. CONNECT WITH THIS EVENT: CONTACT INFO: Email: maureen.haberfeld@talgov.com Event: 019 The Dreaded “Yellow Jack”: The History of Yellow Fever in 19th-Century Florida Registration: · Tickets: · o Yellow Fever in Florida o Dates/Times: § September 17, 2020 1:30 pm – September 17, 2020 3:00 pm Questions & Answers · Venue » · Virtual Event · · · , · Image removed by sender. CONNECT WITH THIS EVENT: CONTACT INFO: Email: maureen.haberfeld@talgov.com Event: 029 Backyard Birding in Tallahassee Registration: · Tickets: · o Backyard Birding o Dates/Times: § September 24, 2020 10:00 am – September 24, 2020 11:30 am Questions & Answers · Venue » · Virtual Event · · · , · Image removed by sender. CONNECT WITH THIS EVENT: CONTACT INFO: Email: maureen.haberfeld@talgov.com Event: 030 Patagonia: Trekking the Land at the Bottom of the World Registration: · Tickets: · o Patagonia o Dates/Times: § September 24, 2020 1:30 pm – September 24, 2020 3:00 pm Questions & Answers · Venue » · Virtual Event · · · , · Image removed by sender. CONNECT WITH THIS EVENT: CONTACT INFO: Email: maureen.haberfeld@talgov.com Connect with Us: Contact Info: |
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Any ideas here? |
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Hi there, Event Espresso creates the registrations in the database really early (as soon as you submit the ticket selection) and then updates them as the user steps through the registration process. This means the details are saved to the database at the earliest possible moment and then updated on each step. I can’t tell you why the above registrations are missing from the info we have but I can give you details on what we’ve seen in the past: 1. The host moved the site to another server as part of their routine maintenance, between them exporting the database and switching your server the new registrations were added to the ‘original’ server. 2. Random ‘cleanups’ of the database where someone just randomly deletes data to ‘clean’ the site (never a good idea imo). 3. Caching, if object caching is enabled it can cause issues with the line items for a transaction, if there’s issue with the line items (namely EE can’t find any that apply to a transaction) then the transaction is marks as trash and then deleted 7 days later. Caching is the most common cause so start with that. Do you have any caching plugins enabled? DOes your host run server-side caching at all? Who is your host? |
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Hello, thanks for taking a look into this. The site is hosted by SingleHop/INAP. This morning we also had an error in the logs. Not sure if it is related or not: |
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Unlikely to be related if if the above isn’t showing as an issue with a registration a specific. Which payment method are you using on the site? |
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We are using PayPal Standard. |
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With regards to the caching, we had WP Super Cache running on the site and I have removed it for now. |
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We actually deprecated PayPal Standard a while ago now due to how unreliable IPN’s (which PayPal Standard relies on) can be and switched to PayPal Expresso. (New users don’t see PayPal Standard at all but any users that have it enabled will keep it) So I recommend switching over to use the PayPal Express integration as it doesn’t use IPN’s like standard. It’s the same account type but uses different credentials from your PayPal account: https://eventespresso.com/wiki/paypal-express-payment-gateway/
Caching plugins are great but need to be configured correctly to exclude e-commerce requests, or you can run into all kinds of weird and wonderful issues. |
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