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kweencleo
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May 3, 2016 at 6:03 pm
First THANK YOU love that the app is here.
I am getting an error message when I click to view attendees.https://www.dropbox.com/s/wsgu2nz3hmfcwac/2016-05-03%2016.53.08.png?dl=0
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kweencleo
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May 3, 2016 at 7:30 pm
Also the times are not correct on app.
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Josh
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May 4, 2016 at 7:00 am
Hi there,
May I ask if you logged into the app using a WordPress administrator account when you saw that error message?
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kweencleo
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May 9, 2016 at 8:10 am
Yes I am. Also now it won’t let me log into app at all so can’t use it 🙁 Is it just me or are other people having the same challenge?
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Josh
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May 9, 2016 at 10:00 am
Not everyone, but it appears to be the case where if the server is using fcgi, then the authentication headers are not sent, so the user isn’t authenticated when you try to log in with the app.
We were able to make a few tweaks to make it so a server that uses fcgi can allow authentication, but one of the tweaks involves edition the server’s .htaccess file. Is that something you’re familiar with doing?
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kweencleo
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May 9, 2016 at 11:41 am
No, lol! However I did put in a query to my firewall provider. Can you give me the instructions or is it something I could have someone on your end do perhaps?
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Josh
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May 9, 2016 at 7:42 pm
Someone from Event Espresso support staff can make the changes. We’ll need FTP and WordPress admin access to make that happen. If that works for you, please send WordPress admin level log in credentials and FTP credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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James Noronha
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May 10, 2016 at 7:42 am
I’m having the same problem and am familiar with editing the .htaccess file… can you publish the fix here?
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Josh
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May 10, 2016 at 8:42 am
Hi James,
The stopgap fix is in this thread:
https://eventespresso.com/topic/ee4-app-error-requested-resource-could-not-be-found/#post-203548
I can see that you already found it though.
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The Brush Bar
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May 10, 2016 at 3:15 pm
Does this fix the “missing permissions” error I keep getting every time I click on Attendees?
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James Noronha
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May 10, 2016 at 10:03 pm
The fix worked for me! And yes it did fix the missing permissions error.
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Tony
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May 11, 2016 at 8:25 am
Hi James,
THank you for letting us know the above worked for you 🙂
@thebushbar
Yes, the above should fix the permissions issue.
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