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Antenna Digital
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December 8, 2021 at 9:22 am
Hello,
I’m currently on EEv4 version 4.10.22.p. I have an event (https://www.lossexecutives.com/events/91st-annual-meeting-mid-winter-educational-program) where after a user selects a ticket (quantity) when they hit the submit button this error pops up: “The following errors have occurred: An error occurred while trying to retrieve the ticket selections for the event. Please click the back button on your browser and try again. You need to select a ticket quantity before you can proceed.”
I’ve cleared the cache, and have looked over other events that did work.
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Antenna Digital
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December 8, 2021 at 9:24 am
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Tony
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December 8, 2021 at 12:37 pm
Hi there,
I’ve been able to reproduce this locally and have created a ticket for our developers to investigate further.
We should have a fix for this shortly.
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Antenna Digital
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December 9, 2021 at 7:41 am
This reply has been marked as private.
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Antenna Digital
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December 9, 2021 at 3:55 pm
This reply has been marked as private.
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Tony
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December 10, 2021 at 5:28 am
This should be fixed in the next version of Event Espresso, due out Monday.
However, there is a quick patch you can do in the meantime:
In \event-espresso-core-reg\modules\ticket_selector\ProcessTicketSelectorPostData.php
Around line 184 you should have:
if (empty($row_qty) || ! is_array($row_qty) || $rows !== count($row_qty)) {
Change it to:
if (empty($row_qty) || ! is_array($row_qty)) {
That should allow your registrations to work for now.
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Tony
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December 14, 2021 at 1:55 pm
I’ve just pushed version 4.10.23.p live on the site which includes a fix for this.
If you can’t see that update available on your site go to Event Espresso -> General Settings. Make no changes and just hit save, that will force an update check and should show the update in Dahsboard -> Plugins.
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Antenna Digital
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December 14, 2021 at 3:47 pm
Thanks Tony, The single line fix worked. I’ll get the update as well. Thanks so much for the quick fix.
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Tony
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December 14, 2021 at 5:41 pm
You’re most welcome.
Just incase it isn’t clear, you don’t need both the fox I gave you and the update. The update was a stopgap until the above versions was released. So simply updating should fix the issue 🙂
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