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Katrina Wieberg
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September 17, 2018 at 12:38 pm
Hello,
I am trying to add questions to the registrant and additional registrant section of my event. When I do I get an error message. “This page isn’t working “my site” is currently unable to handle this request. HTTP ERROR 500
What am I doing wrong?
Thanks for your help!
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Josh
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September 17, 2018 at 12:45 pm
Hi Katrina,
Usually when there’s an http error 500 it doesn’t mean you’ve done something wrong. What it does mean is there’s something happening on the server side that’s preventing the request. If you can activate WP_DEBUG mode by following this guide:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
then you should be able to capture the specific error message and we can investigate further.
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Katrina Wieberg
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September 17, 2018 at 1:06 pm
Hello,
I went to make the edit and found this on the wp-config file
/* WARNING: */
/* The wp-config.php file is automatically generated by Flywheel. You will not be */
/* able to edit this file yourself. Defines needed for plugins can be added to a */
/* php file in your wp-content/mu-plugins directory. If you need to add defines */
/* for core WordPress functionality, please contact Flywheel support at */
/* help@getflywheel.com.
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Josh
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September 17, 2018 at 1:21 pm
In that case you would do what the message advises and contact Flywheel. Then can check the error log and advise further.
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Katrina Wieberg
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September 17, 2018 at 2:09 pm
Ok we debug is on can you assist me?
Thanks,
Karen
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Josh
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September 17, 2018 at 7:15 pm
Hi,
They really should have set WP_DEBUG_DISPLAY to false, and set WP_DEBUG_LOG to true. In any case, when you try to add the questions does a new error message display instead of the previous error message? If not, they’ll need to set WP_DEBUG_DISPLAY to false, and set WP_DEBUG_LOG to true, then the error will be logged to your site’s wp-content/debug.log file.
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Katrina Wieberg
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September 18, 2018 at 3:51 am
Thank you – I am going to have to set this aside for a couple of days but will return to it. I appreciate your help.
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Katrina Wieberg
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September 20, 2018 at 8:32 am
Good Morning, I have just had the WE_DEBUG code added to the site.
// Enable WP_DEBUG mode
define( ‘WP_DEBUG’, true );
if ( WP_DEBUG ) {
@ini_set( ‘display_errors’, 0 );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
}
Today the form allowed me to add the registration requirements – that shouldn’t have anything to do with the WE_DEBUG being added, should it?
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Josh
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September 20, 2018 at 8:36 am
That’s correct, activating WP_DEBUG mode would not affect whether an error happens or not. Going forward though, if the error happens again, a more specific error will get logged to a file named debug.log located in the site’s wp-content folder.
I can advise to keeping the debugging activated for a few days so if the error does happen again the error will be captured to the log, which will be useful for troubleshooting.
After that, it’d be best to disable WP_DEBUG and delete the debug.log file.
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Katrina Wieberg
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September 20, 2018 at 8:40 am
Thank you, I will keep an eye on it.
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Katrina Wieberg
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September 20, 2018 at 8:54 am
I’m sorry to bother you. Now that any new registrant signs up they will be asked the names of the additional registrants. That seems to be working now. BUT THE PEOPLE WHO REGISTERED before today and registered 10 people. I can not go in and change the names of the people they register. When I go to edit a registration in a group it changes ALL of the registrants to the new name. How do I fix this? Thanks
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Josh
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September 20, 2018 at 10:55 am
No worries, we are here to help.
What you can do is go to Event Espresso > Registrations and find the registrations for the group of 10. Next to the registrant’s name there will be a count (1/10), (2/10), (3/10), and so on. You can click on the one with (2/10) and the Contact Details box will include a “Create Contact” button that will look just like the one in this screenshot:
https://slack-files.com/T02SY781D-FCGHDCHTQ-50380f8499
You’ll click on that “Create Contact” button, edit the details, save, then repeat for (3/10) and so on.
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Katrina Wieberg
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September 20, 2018 at 11:59 am
Thanks so much for your quick response. My box does not have a “create contact” button. See the following link: https://actmissouri.org/wp-content/uploads/2018/09/eventesspressohelp.jpg
Thanks,
Karen
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Josh
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September 20, 2018 at 12:05 pm
May I ask which registration of the group is the screenshot from? e.g. is it the 3/10 one?
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Katrina Wieberg
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September 20, 2018 at 12:09 pm
It is the 2/10
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Katrina Wieberg
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September 20, 2018 at 12:18 pm
OKAY WAIT!!! IF they have completed, i.e. paid for their registration, there is the extra button. Thank you so much!
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Josh
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September 20, 2018 at 12:23 pm
The button should also display if they’ve finalized their transaction by selecting to pay later (like with the Invoice Payment Method) if available.
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Katrina Wieberg
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September 20, 2018 at 12:26 pm
Thank you. It had nothing to do with whether they had completed the registration or not. What I did not know was that the same person had registered two sets of 10 registrations. So originally I looked at the last set of 10 that had been registered and the 2/10 did not offer the button to “Create Contact” because it was actually the 12/20. Does that make sense? Thanks again for your patience and assistance.
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Tony
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September 27, 2018 at 5:37 am
Hi Katrina,
I’m just checking in see if you need further help with this?
It looks like you have it working now but I wanted to confirm before the thread automatically closes.
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