Support

March 22, 2018 at 3:18 am

Hi Dermot,

There are a lot of reasons that error can be thrown so we’ll need to check the logs for more info.

First, in EE go to the transaction for one of these registrations and view their payment, does it show an error in the ‘gateway response’ field? Like this – http://take.ms/H77ss

That’s within Event Espresso -> Registrations -> {find a registration that has attempted payment} -> Click on TXN Date to go directly to it.

If not we’ll need info from the payment logs which are in Event Espresso -> Payment methods -> Logs.

Each time a payment is attempted it creates 1 or more log entries (click the log ID on the left to view, no the TXN link on the right). Look for one that has ‘Payment Token Response’ in the content section, does it show an error?

March 22, 2018 at 3:55 am

To confirm, your not using a Sandbox account with the payment method in live mode are you, or a Live account with the payment method in debug mode?

That error usually means either the credentials provided in the payment method are incorrect (check for leading/trailing spaces and confirm the details), or the account is restricted on PayPal’s end and you will need to contact them.

See here: https://www.paypal.com/us/selfhelp/article/why-did-i-get-api-error-code-10002-ts1030

So first, check your credentials are correct for your PayPal account:

https://eventespresso.com/wiki/paypal-express-payment-gateway/#locate