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Teresa Reardon
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January 20, 2016 at 3:18 pm
Hello Event Espresso Team,
Attendees are registering for an event and paying, however, after they pay they receive an error message that says, Error you do not have authorization to process this type of transaction on this server. The attendees hit the back button to register again and then are charged again. Multiple people have paid and registered many times for the same event. This issue creates more work and frustration for our organization and the attendees – our accounting department has to reimburse and correspond with attendees, attendees are having to go on a waiting list and losing their spots. Also, are organization pays a fee to refund people.
How can this issue be avoided?
Thank you!
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Lorenzo Orlando Caum
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January 20, 2016 at 4:41 pm
Hi Teresa,
What payment options do you currently offer on your site?
—
Lorenzo
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Teresa Reardon
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January 29, 2016 at 11:11 am
Hi Lorenzo,
Attendees can pay by Visa, Master Card, Amex, Discover. And then we have off-line payment options of check or money order.
Thanks! I am hoping we can find an easy solution to this issue.
– Teresa
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Lorenzo Orlando Caum
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January 29, 2016 at 11:26 am
Hi Teresa,
Those are the card types but which payment processor are you using. For example, is this Authorizenet or PayPal Pro?
Also, what is the version number that is shown for Event Espresso in your WordPress plugins page?
—
Lorenzo
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Teresa Reardon
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January 29, 2016 at 11:37 am
Ahh ok we use First Data.
Looking at the plug in page I see the messages below. Is this what you are looking for?
“Event Registration and Ticketing Powered by Event Espresso – 3.1.37.4.P Version 4.4.1”
“The Atos gateway has been removed from Event Espresso core in 3.1.37. Please download and upload the Atos gateway to /wp-content/uploads/espresso/gateways. Please see our documentation for more information. | Hide this message”
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Lorenzo Orlando Caum
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January 29, 2016 at 11:57 am
Hi Teresa,
You can dismiss the ATOS notice. It is a payment gateway that we removed as its library was quite large in size which was making the core plugin large in size.
Could you then backup your WordPress (https://eventespresso.com/wiki/how-to-back-up-your-site/) and update to the latest version of Event Espresso 3?
You can see changes since your version here:
https://eventespresso.com/wiki/change-log/
—
Lorenzo
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Teresa Reardon
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January 29, 2016 at 1:51 pm
Hi Lorenzo,
Thank you for this information. I took a look at the changes since our version. I didn’t see anything that directly address the issue.
How would a backup effect the event registration? Can people register when it is being backed up? I have never done a backup or update before is it simply a matter of following steps?
Thanks,
Teresa
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Josh
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January 29, 2016 at 3:28 pm
Hi Teresa,
While it’s generally recommended to update, in this case I think it’s not going to solve the issue you’re seeing, because EE3 hasn’t had much in changes since the version you are currently using. That said, your data is likely important and really should be backed up on a regular basis.
So for the error they’re seeing, have you checked with First Data and asked them why it’s saying “you do not have authorization to process this type of transaction on this server”? I suspect it may be something on their end that’s flagging your server. It may be that they’ll recommend that you switch to a First Data E4/Payeezy account if there’s an issue with using their LinkPoint API on your server, but I can only guess. If you contact them they may be able to review your account and give you the reason why the error is happening along with a recommendation on how to avoid the error.
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