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Bayview Hotel
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March 18, 2018 at 8:01 pm
Hey there,
My customers are receiving this message when they try and process registration to http://bayviewgladesville.com.au/events/women-like-us-co…otel-gladesville/. Everything appears to be set up correctly on my end, as we’ve always set it up, what could the issue be?
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Tony
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March 19, 2018 at 6:30 am
Hi there,
That error in that location can mean a few things but as you are using PayPal Express it usually means PayPal rejected the request due to invalid credentials.
Can you double check you have the correct credentials setup in Event Espresso -> Payment methods -> PayPal Express
We have some documentation on how to locate your credentials here:
https://eventespresso.com/wiki/paypal-express-payment-gateway/#locate
If they are correct we’ll need the error being thrown from PayPal during the request, you can find those in Event Espresso -> Payment methods -> logs (tab)
Each time you try to make a payment at least 1 log entry will be created, check within those for any errors. If you can’t see anything in the logs or are unsure you can send tempo login details using this form:
https://eventespresso.com/send-login-details/
I’ll check ovr the log for any clues.
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Bayview Hotel
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March 21, 2018 at 9:12 pm
Hi Tony,
The details are correct for Paypal. Logs below. This is very time sensitive as we have shows upcoming – can it be looked at urgently? 
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Tony
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March 22, 2018 at 3:02 am
Error 10002; Restricted account is direct from PayPal, not EE and means either the credentials are incorrect or there is a problem with your PayPal account, see:
https://www.paypal.com/us/selfhelp/article/why-did-i-get-api-error-code-10002-ts1030
If you have confirmed your credentials are correct you’ll need to contact PayPal and have them check your account.
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