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Oguzhan Altun
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October 16, 2017 at 9:08 am
Hello,
Another issue we had during our testing. If the user clicks on the payment method radio buttons quickly after the “turning gear” disappears, the website produces this error message:
[IMG]http://i67.tinypic.com/63vbrk.jpg[/IMG]
If the user waits ~5 secs or more, no error message.
Any way to fix this?
You can test it at any of the events here:
https://zurich.swissphotoclub.com/en/dates-prices/
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Tony
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October 18, 2017 at 4:24 am
I get the same results on one of my test sites only I need to select a payment method within 1 second (likely depends on your host).
I’ve created a ticket for our developers to investigate and see if we can reduce the wait time, the spinning cog is shown to show the users there is something happening in the background they need to wait for but it seems to be taking a lot longer on your site.
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Oguzhan Altun
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October 18, 2017 at 4:30 am
Thank you Tony, I do have a dedicated powerful server. It might be to do with the size of the database.. I don’t know, I’m actually in the process of having a developer look into why the site is slow in general.
It would be indeed the best to reduce the waiting time. In the meantime, any possibility to change the error message to “please wait a few more seconds and try again”? This way we can avoid abandoned transactions.
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Tony
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October 18, 2017 at 4:42 am
Some of my test sites are using cheap shared hosting as I try to test on server environments that our users may be using, again the selection needs to happen very quickly on those sites for it to throw an error so there is definitely something going on server side.
In the meantime, any possibility to change the error message to “please wait a few more seconds and try again”? This way we can avoid abandoned transactions.
The string is tanslatable so you can use the function here:
https://eventespresso.com/wiki/how-to-change-wording-with-poedit/#custom-function
In the $strings array you would have something like this:
$strings = array(
'There appears to be a problem with the payment method configuration! Please refresh the page and try again or contact support.' => 'There appears to be a problem with the payment method configuration! Please re-select your payment method after a few seconds or refresh the page and try again or contact support.',
)
Add that function to Custom Functions Plugin on your site to change the text.
There appears to be a problem with the payment method configuration! Please refresh the page and try again or contact support.
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