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Error message at Registration Check out.

Posted: July 30, 2015 at 5:47 pm

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Iliana

July 30, 2015 at 5:47 pm

When attempting to register for an event, I am receiving the following error. Have no idea what to do.

An error has occurred:
First Name is a required value.
EE_SPCO_Reg_Step_Attendee_Information – _verify_critical_attendee_details_are_set_and_validate_email – 884


Lorenzo Orlando Caum

  • Support Staff

July 30, 2015 at 5:58 pm

Hi Iliana,

I have seen that error occur when there is a plugin conflict or if a caching solution is running and the Event Espresso pages have not been excluded via the cache settings:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

Are you using a caching plugin like W3 total cache or WP super cache? If so, could you please exclude the Event Espresso pages as shown in the tutorial in the link above?

If you are not using a caching solution, then please try temporarily deactivating other plugins to see if the issue goes away.


Lorenzo


Iliana

July 30, 2015 at 6:33 pm

Would WordPress HTTPS cause this error?
I don’t see any caching plugins


Iliana

July 30, 2015 at 6:42 pm

Ok it was my Clean and Simple Contact Form that was causing it. Problem is, that I need to have a contact form…so now what?

Thanks for all your help.
ILIANA


Josh

  • Support Staff

July 30, 2015 at 7:42 pm

Hi Iliana,

I can recommend using another contact form plugin, or if you are familiar with a bit of PHP programming, you can deregister the Simple Contact forms scripts from the registration checkout page. The basic PHP function would work like this:

add_action( 'wp_enqueue_scripts', 'my_deregister_javascript', 100 );

function my_deregister_javascript() {
  if ( !is_page('registration-checkout') ) {
    wp_deregister_script( 'simple-contact-form-js-handle-goes-here' );
  }
}

You can follow this guide for more information on how to disable specific scripts:

http://justintadlock.com/archives/2009/08/06/how-to-disable-scripts-and-styles

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