Support

September 30, 2015 at 1:13 am

Hi Karen,

If you enable WP_DEBUG do you see any errors?

Can you please link me to one of your events so I can run a test?

September 30, 2015 at 2:56 am

Hi Karen,

Within your Personal Information or Dietary Information question groups, do you have checkbox questions assigned?

You can check within Event Espresso -> Registration Form -> Question Groups.

Edit the question groups and see what questions are included in the group (they will have a checkbox and be listed at the top)

September 30, 2015 at 6:16 am

I get an error once I have input details into the event and click to proceed to payment options, the page refreshes and this error is shown:

Warning: in_array() expects parameter 2 to be array, string given in /event-espresso-core-reg/core/libraries/form_sections/strategies/display/EE_Checkbox_Display_Strategy.strategy.php on line 42

Do you have any caching plugins installed or has you host recently enabled server side caching?

I noticed you using 4.7.9.p, is there a reason you have not updated to the latest version? Currently that is 4.8.13.p

Have you modified EE at all?

September 30, 2015 at 8:30 am

Hello, you could follow up with your web host to see if they have recently enabled any caching services?

Could you let us know who your hosting provide is?

—
Lorenzo

September 30, 2015 at 8:38 pm

The results look good from our end!

If you want to try reactivating reCaptcha, it may help to remove the photo album plugin’s scripts from the registration page. They’re likely not needed on that page, and they may be causing a conflict.

October 1, 2015 at 4:30 am

Hi Karen,

We would usually advise updating to the latest version of Event Espresso (and also WordPress) to keep up to date with all of the latest changes. The same also applies to WordPress as your site is also currently running an outdated version.

I can’t say for sure that updating will fix the problem, however we will then know you have all of the latest bug fixes for Event Espresso and have a level playing field to start debugging this.

However it is advisable to do this on a development copy of the site first to ensure there are no issues with your active plugins on the site. Event Espresso is compatible with the latest version of WordPress but we can’t test all variations of plugins and themes so sometimes conflicts can happen.

Do you have a development copy of the site?

October 1, 2015 at 6:02 am

On your development site simply remove the key from Event Espresso -> General Settings.

Then on that site you’ll need to update EE manually, we have a guide here:

https://eventespresso.com/wiki/updating-event-espresso/#update_manually

But its basically download the latest version from your account page, de-activate and delete the current version, upload the latest version and activate.

Let us know if you have any problems.

October 2, 2015 at 11:48 am

Hmm, strange.

I can’t see any issues on the page. Is WPDEBUG enabled on the dev site?

The next step is a full troubleshoot, first switch to a default theme and re-test. Same error?

Then disable all non-EE plugins and retest, does it work now?

Obviously you’ll want to do this on the dev site, not live 🙂

October 5, 2015 at 7:53 am

This error:

Notice: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use
__construct()

Basically means that either one (or more) of your plugins (or possibly the theme) is creating widgets incorrectly, you can find more information on this HERE. We can’t provide more specific info on on which because the error doesn’t point to anything in particular.

These errors:

Warning: Cannot modify header information – headers already sent by (output started at /wp-includes/functions.php:3457) in /wp-content/plugins/event-espresso-core-reg/core/EE_Front_Controller.core.php on line 112

Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /wp-includes/functions.php:3457) in /wp-content/plugins/event-espresso-core-reg/core/EE_Session.core.php on line 398

Warning: Cannot modify header information – headers already sent by (output started at /wp-includes/functions.php:3457) in /wp-includes/pluggable.php on line 1207

Are being thrown by Event Espresso but are very likely caused by the previous notices above. ‘headers already sent’ means ‘something’ has been sent to the browser already, the notices above for the Widget calls aren’t expected and will be sent before the session is created and so throws this error.

Try running through the troubleshooting step above on the Dev site, switch to a default theme and retest.

De-activate all Non-EE plugins and retest. Its odd because everything looks correct but still fails. Can you confirm your recaptcha keys are correct and saved within Event Espresso -> Registration form -> Reg Form Settings.