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Empty Message Box

Posted: March 2, 2015 at 6:54 pm

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WDesignGroup

March 2, 2015 at 6:54 pm

Good evening, my issue is essentially identical to the issue described in this post:
https://eventespresso.com/topic/message-box-empty-no-text/

It’s a closed topic so I cannot add to it so I started new post. My site is live and functioning, however, if you wish to test it. Upon entering registration information a box will pop up in green with no text within it. When attempting to proceed to PayPal payment a yellow box appears with no text in it. There is no CSS that would conflict with what should appear in the boxes.

I have just updated to the latest version of EE, the problem has occurred for me in verstion 4.4.9 and now 4.6.2.

Please attempt to register for an event here:
http://www.greytowers.org/events/halloween-dramatic-reading/
…and you’ll see for yourself.

Thank you!


WDesignGroup

March 2, 2015 at 7:00 pm

By the way, here is a screenshot if this helps:
Screenshot of Empty Message Boxes


Dean

March 3, 2015 at 5:22 am

Hi,

The messages are simply not there – as in no errors or anything, it looks like they have been removed.

One possibility is the custom jQuery you have running (as part of the theme, so while it says custom.js I can’t confirm if its the theme or something you have added).

This custom jQuery removes stray P tags so it might be conflicting with the EE jQuery, as the only thing missing from the messages are P tags and their content.

  • This reply was modified 9 years, 8 months ago by Dean. Reason: fixed my rubbish typing skills


WDesignGroup

March 3, 2015 at 5:05 pm

Thank you Dean. I went through each plugin one-by-one and found that “WEN’s Responsive Column Layout Shortcodes” plugin was causing the conflict. Deactivating the plugin brought back the content within the boxes.


Dean

March 4, 2015 at 5:32 am

Thanks for letting us know. I tested it and confirmed that that plugin’s JavaScript definitely causes the problem.

I’ll add the plugin to our known conflicts page.
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Status: closed

Updated by Dean 9 years, 8 months ago ago

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