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Dick Barr
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April 4, 2014 at 11:57 am
Ive just finished installing and setting up EE4 and the Ticket Module. Everything appears to be working correctly, except I’m not receiving emails after registering for an event.
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Lorenzo Orlando Caum
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April 4, 2014 at 12:05 pm
Hi Dick,
Could you try resending a registration through the Registrations page by clicking on the email icon in the Actions column?
Are any emails received?
If not, could you please install this email audit plugin and run the test above again:
http://wordpress.org/plugins/email-log/
Then could you check the log and let me know if anything is recorded.
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Lorenzo
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Dick Barr
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April 4, 2014 at 12:21 pm
Thanks Lorenzo. I installed the email log. Nothing is recorded in the log after sending an email through actions.
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Dick Barr
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April 4, 2014 at 12:23 pm
Also, as an FYI, I did activate the standard theme template to see if it was a theme conflict, and the same result.
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Dick Barr
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April 4, 2014 at 12:24 pm
adding this so I can click on “notify me of follow up…”
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Dick Barr
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April 4, 2014 at 12:28 pm
1 More FYI. I tried it both with Fancy Headers on and off
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Lorenzo Orlando Caum
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April 4, 2014 at 12:31 pm
How about native WP notifications such as new user registrations and password resets?
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Lorenzo
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Dick Barr
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April 4, 2014 at 12:34 pm
Yes. I get emails as a user when new posts are published.
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Dick Barr
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April 4, 2014 at 1:08 pm
Further FYI. I have deactivated all plugins except EE and EE Tickets and the email log you referred me to. Still no emails.
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Lorenzo Orlando Caum
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April 4, 2014 at 2:51 pm
Hello,
I may be mistaken but WordPress doesn’t send out notifications when a post is published. Something like subscriptions through JetPack could help with this but that is an additional plugin.
Could you try a transaction email service? I’d try Mandrill first as they offer a free option:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
These services take over the wp_mail function.
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Lorenzo
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Dick Barr
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April 7, 2014 at 10:29 am
Thanks for your help Lorenzo. I was able to root out the issue. It was not on your side. GoDaddy was having trouble with its PHP Mail function. It has since been fixed. It was just bad timing on my part to start the project and trouble shoot an issue that was not going to be able to be fixed on our side.
Sorry for wasting both our time.
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Lorenzo Orlando Caum
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April 7, 2014 at 10:35 am
Hi Dick,
Thanks for letting us know! Glad to hear that the notifications are now working.
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Lorenzo
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