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Nicki Vasquez
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September 18, 2014 at 12:48 pm
Hi,
I am having a problem trying to customize these emails that is being sent out…
1. please let me know if this is correct…when someone purchases a ticket the default email the is sent is the ‘registration approved’ email…right?
2. If someone purchases 2 tickets, the email just repeats thier name/ticket details 2 times. Is there any way just to show the quantity of tickets they purchased? For instance if someone purchased 10 tickets, I’m assuming that it would repeat the info 10 times-it’s a little redundant and confusing to people. Can you tell me how to change this?
3. Also, I am receiving all the emails that people registered…which I’m the site admin, which one of these do I select: [SITE_ADMIN_EMAIL]
[EVENT_AUTHOR_FORMATTED_EMAIL]
[EVENT_AUTHOR_EMAIL]
[CO_FORMATTED_EMAIL]
[CO_EMAIL]
[ESPRESSO_ADMIN_FORMATTED_EMAIL]
[ESPRESSO_ADMIN_EMAIL]
To get it to send to the event person? And do I put it in the ‘to’ box?
I’m am just really unclear on which templates get send when someone purchases a ticket…it seems like it could be the ‘restristation received’ or ‘payment approved’ or maybe it’s sending both?? I only need one sent. I would appreciate any insight in how all this works, I have read the documentation on it, but am still not clear…
Thank you
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Lorenzo Orlando Caum
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September 18, 2014 at 3:31 pm
Hi Nicki,
Those are some good questions. I’ll share some feedback below. There are also help tabs through Event Espresso that have information on what the shortcodes do:
http://cl.ly/image/3n3b3Q2P3e08
1) When a registration is processed, the event author (creator) and registrant receive a copy of the registration.
2) This occurs because it needs to handle registrations for an individual as well as when an individual purchases some tickets for others (group registration).
3) It actually does send them a copy of the registration. If you would like to turn off the registration to the event admin then remove the shortcode from the TO field for the Event Admin:
http://cl.ly/image/1o0y1W3x1B0n
On that note, if you are having trouble with some emails not been received, then try Mandrill or Postmark:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Nicki Vasquez
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September 30, 2014 at 1:51 pm
Hello Lorenzo…sorry it’s been awhile but is there anyway to fix issue number 2? I understand why, but my client is still really upset about it. It’s so weird for it to repeat a ticket purchase 3 times if they purchased 3 tickets instead of saying a quantity. The problem is much of there clientelle is very old and confused by the internet in general…is there anything we can do to make it more clear for them? Thank you,
Nicki
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Nicki Vasquez
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September 30, 2014 at 1:52 pm
Also…does it do this in EE3? I’m actually thinking about switching them from EE4 to EE3 because of the lack of add ons that they now decided they needed…let me know what you think! I would love to know ahead of time what the emails look like in EE3!
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Lorenzo Orlando Caum
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September 30, 2014 at 2:53 pm
Hi,
That can’t be changed in Event Espresso 4 as the information comes from a shortcode. Event Espresso 3 uses plain emails (no styling).
We have a demo site for Event Espresso 3 available. You can get registered through this link to take a look:
https://eventespresso.com/pricing/test-drive-event-espresso/
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Lorenzo
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