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eventMaster
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March 21, 2018 at 4:17 pm
Hi,
All the receipts or any emails coming from EventEspresson are being blocked. I have a screenshot from my cpanel (https://drive.google.com/file/d/1ZdAuk7tSPmWyyyO2p3s_CmZna4DcC5T1/view?usp=sharing). The first 2 were successfully sent from the cpanel directly and webmail. Emails are successfully going through. Receipts are being blocked and my webhost said that
” It look like you are using mail() function in php to send emails. The emails generated by mail() function is likely to be identified as spam at most mail servers because they don’t have a proper from email ID. Please change your script to use smtp() function with authentication, that will ensure the deliverability of emails.”
How can I activate this? All these started happening since Feb 21. So no one has received receipts since then and that is alarming.
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Josh
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March 21, 2018 at 4:32 pm
Hi there,
In most cases, setting up a third party service to deliver email will resolve email delivery issues that often come with sending email through self-hosted WordPress sites. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.
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eventMaster
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March 21, 2018 at 5:20 pm
Ive been using it for the past 2 years. How did it suddenly become unusable.
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Josh
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March 21, 2018 at 6:22 pm
One possible reason is if your site is on a shared host, then if one of your neighbor neighbor sites was sending spam email, then your email would also get flagged too. Your host may be able to investigate this further, but they’ve basically instructed you to “Please change your script to use smtp() function with authentication, that will ensure the deliverability of emails.”
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