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Megan Bucholz
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March 29, 2018 at 10:31 am
I’m looking for the email manager in EE4 so I can send emails about my tours to people who registered. In EE3 I had a different email saved for every tour, and I could go into the event and click on “email attendees” and then select the email for their tour and hit send. Is there something similar? It looks like all of my emails are now gone and I need to re-type and save them?
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Josh
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March 29, 2018 at 11:24 am
The emails can be customized in Event Espresso > Messages > Default Message Templates.
The equivalent to the feature you used in Event Espresso 3 is the Batch message type, and its instructions are in this documentation wiki:
https://eventespresso.com/wiki/how-to-create-and-send-a-newsletter/
It looks like all of my emails are now gone and I need to re-type and save them?
I’m afraid that email templates from EE3 are not migrated to EE4 because the shortcodes are completely different.
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Megan Bucholz
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March 30, 2018 at 8:58 am
I think I figured out the new message system. But, when I registered myself for a tour and then went in to send me the meeting place details, no email appears in my inbox nor junk mail. I’ve tried multiple times. I go into “registrations” select the box next to my name, then hit “send batch email” then select the email, hit send, and nothing appears in my inbox. Am I missing something? I’ve got two tours tomorrow with people waiting for details as I’ve been trying to learn this new confusing system all week. Please help!
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Josh
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March 30, 2018 at 9:00 am
Hi Megan,
You can check whether those messages were actually sent by going to Event Espresso > Messages, then view the Activity list table. Are the batch messages listed there?
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Megan Bucholz
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March 30, 2018 at 12:15 pm
There are three batch messages that say to no recipient.
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Josh
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March 30, 2018 at 12:29 pm
Hi Megan,
That’s a good indication that your web server doesn’t support task scheduling. Here’s how to work around that:
You go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request, then save the changes. Going forward all new messages will send immediately and bypass the scheduler.
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