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Christian Rogers
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July 28, 2016 at 2:04 pm
Hello,
I have recently found out that the person handling our registrations has not been receiving the emails. I have sent a few tests to myself from different email addresses. My Microsoft Exchange email seems to receive the emails, but my Google and iCloud address do not. I have also checked my junk folder and nothing is in there. Any thoughts on what could be causing this? I use Bluehost as my service provider.
Chris
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Josh
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July 28, 2016 at 2:28 pm
Hi Chris,
That could be an issue with the ISP. Have you considered using a transaction email service? We have some options listed in this guide:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Christian Rogers
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July 28, 2016 at 2:43 pm
Thanks Josh! I have activated SendInBlue. When I go to Messages it still states that it is using wp_mail. Do I need to activate SMTP for it to work and then it will automatically switch?
Thanks,
Chris
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Josh
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July 28, 2016 at 2:52 pm
I’m not familiar with SendInBlue, have you tried contacting their support?
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