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m3support
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March 17, 2017 at 5:54 pm
Our email notifications only send about 1/3 of the time.
I sent a few tests and was watching the maillog, and only about one in three orders generated a log entry, which indicates that the message is never actually being generated and getting to sendmail for delivery (as opposed to the usual spam/spf/dkim issues). I haven’t seen a pattern as to why yet, but this is causing some trouble and confusion for our customers.
I should mention I am running a dedicated server, CentOs 6.5 and the latest version of Event Espresso.
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Josh
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March 17, 2017 at 6:00 pm
It sounds like maybe wp-cron is may not be so reliable on your site. You could try going to Event Espresso > Messages > Message Settings and change the setting there to send messages on the same request. That will make sure the messages get sent instantly.
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m3support
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March 17, 2017 at 7:54 pm
Thanks Josh — sorry to be a pest on a Friday evening.
I have set it to that already, per other instructions I had seen you give in the forums. Still had the same problem.
BTW, if I try to re-queue the messages that didn’t send, they also give an error. I wonder if the messages are being constructed improperly by wp_mail?
The odd clue I keep coming back to is that sendmail logs don’t even show some of the messages landing in the sendmail queue at all…
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Tony
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March 20, 2017 at 7:46 am
So you see the messages within the message activity log in:
Event Espresso -> Messages -> message activity
But not within the sendmail log?
Or you don’t see them at all in the EE messages activity table?
BTW, if I try to re-queue the messages that didn’t send, they also give an error. I wonder if the messages are being constructed improperly by wp_mail?
What error is being thrown?
The odd clue I keep coming back to is that sendmail logs don’t even show some of the messages landing in the sendmail queue at all…
If wp_mail returns false then the message will not be queued as you mentioned above, the annoying part is a lot of the time wp_mail doesn’t provide a useful error when this happens.
If you add:
define( 'EE_DEBUG_MESSAGES', true );
to wp-config.php and retest your messages do you see any additional messages there?
You may also need to enable WP_DEBUG to view any errors happening during the call to wp_mail (if there are any)
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