Posted: March 17, 2017 at 5:54 pm
|
Our email notifications only send about 1/3 of the time. I sent a few tests and was watching the maillog, and only about one in three orders generated a log entry, which indicates that the message is never actually being generated and getting to sendmail for delivery (as opposed to the usual spam/spf/dkim issues). I haven’t seen a pattern as to why yet, but this is causing some trouble and confusion for our customers. I should mention I am running a dedicated server, CentOs 6.5 and the latest version of Event Espresso. |
It sounds like maybe wp-cron is may not be so reliable on your site. You could try going to Event Espresso > Messages > Message Settings and change the setting there to send messages on the same request. That will make sure the messages get sent instantly. |
|
|
Thanks Josh — sorry to be a pest on a Friday evening. I have set it to that already, per other instructions I had seen you give in the forums. Still had the same problem. BTW, if I try to re-queue the messages that didn’t send, they also give an error. I wonder if the messages are being constructed improperly by wp_mail? The odd clue I keep coming back to is that sendmail logs don’t even show some of the messages landing in the sendmail queue at all… |
So you see the messages within the message activity log in: Event Espresso -> Messages -> message activity But not within the sendmail log? Or you don’t see them at all in the EE messages activity table?
What error is being thrown?
If wp_mail returns false then the message will not be queued as you mentioned above, the annoying part is a lot of the time wp_mail doesn’t provide a useful error when this happens. If you add:
to wp-config.php and retest your messages do you see any additional messages there? You may also need to enable WP_DEBUG to view any errors happening during the call to wp_mail (if there are any) |
|
The support post ‘Email sending intermittently.’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.