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Niamh O’Brien
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February 26, 2014 at 5:39 am
Hi,
I’m using EE 3, just installed yesterday and finding my way around – but I may have found a deal-breaker. While testing sample orders to multiple email addresses (not just one) the majority of the confirmations are being trapped by the spam filter. I can’t sell tickets to my event if people can’t receive their tickets!
I tried the solution mentioned here but that has not corrected the problem.
Any help is gratefully appreciated.
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Lorenzo Orlando Caum
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February 26, 2014 at 5:44 am
Hi Niamh,
You can prevent this from happening by using a transactional email service such as Mandrill or Postmark app:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
—
Lorenzo
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Niamh O’Brien
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February 26, 2014 at 5:46 am
Thank you Lorenzo! Would you recommend either one over the other?
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Tony
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February 26, 2014 at 6:18 am
Hi Niamh,
Postmark offers 10,000 email ‘credits’ then you must purchase more.
Mandrill offers up to 12,000 per month free.
Personally I use Mandrill, one thing I would like to note if using Mandrill (or even Postmark for that matter) is that we are starting to phase out the ee-transactional-plugin in favour of wpMandrill.
The ee-transactional-plugin does almost the same as wpMandrill only it was created to fill a need when there was no other alternative, wpMandrill has now been released which is actively updated/supported and as such I would recommend using that over ours.
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Niamh O’Brien
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February 26, 2014 at 6:20 am
Great, thank you. I have installed the wpMandrill and the problem seems to be solved. I appreciate the fast responses!
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Sebastien Matte
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March 7, 2014 at 7:00 pm
Same, I tried the wpmandrill tonight and it work really well to fix all these spam issues I had. Thanks 🙂
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