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AerieLane
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June 6, 2017 at 9:24 am
For some reason none of the email notifications are sending. I have EE 4 version 4.9.39.p. I developed the site on a different server and then migrated the site to it’s current hosting. I have checked to see if wp_cron is working and it is (I installed wp crontrol and was able to verify that is running. I have set the messages to send “On the same request” in message settings. It was set to seperate request before. I’m doing anything I can think of to get messages to send. In message activity window I have 102 messages that have not sent. They are showing the “Messenger is Executing” color code. I’ve tried to resend a message by selecting a message and then choosing “Queue for resending” and I get the following error:
An error has occurred:
No messages were queued for resending. This usually only happens when all the messages flagged for resending are not a status that can be resent.
Any ideas on how I can get EE to start sending notifications?
Regards,
Dan Cote
web developer of https://safetyharbor.aerielane.com
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Josh
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June 6, 2017 at 12:59 pm
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?
You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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AerieLane
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June 6, 2017 at 2:14 pm
We found the problem, there was a problem on our VPS server with permissions for sending email. It is working now.
thanks.
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