Support

September 19, 2018 at 10:51 am

Hi there,

If they show as sent in EE then everything on EE’s end worked as expected.

Usually, when this happens it means the emails are being flagged as spam and being dropped after they are sent, are you sending the emails through your host’s mail server or some other provider?

For deliverability issue we recommend you switch to a transactional email service to send the emails through their servers, we have some listed here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

September 19, 2018 at 12:16 pm

I am not sure what EE means,

My apologies, EE was shorthand for Event Espresso.

but in the messaging center it is showing as sent.

The messaging center in Event Espresso? (Event Espresso -> Messages -> Message activity)

If so that means as far as Event Espresso is concerned, the email has been correctly built and sent over to the mail server you are using without any errors.

Our event is in 2 weeks so we are not going to switch to a whole other email system.

As mentioned, it sounds like the current mail server you as using is rejecting the emails, are you using your hosts default mail server currently?

The emails were working just fine until Monday. Is there a way to just fix what we currently have that was working?

Event Espresso builds out the email and then passes it over to your server to do whatever it is set up to do with emails.

So yes, you can troubleshoot the current mail server with the help of the admin of that server. If you are using your hosts mail server you can create a ticket for them to investigate the emails, or you can use one of the above services (which takes just a few minutes to set up) and test another email to confirm if that fixes the problem.

September 19, 2018 at 12:24 pm

You may have not made any changes but your host may have changed the spam filters they use and the emails may now be caught by those filters, you can confirm this with your mail server host as we can’t view that information.

There are changes you can make within the email templates to see if the emails then work, for example, removing links to venues or google maps from the emails may stop the email from being flagged. However, if your running into spam filters on your current host your then playing a game of cat an mouse to ensure the emails work.

I can take a look over your emails in the message center and see if anything stands out if you’d like, however, the fix for your email issue will likely be outside of Event Espresso which is why we recommend the above transactional email services (their servers are usually confirmed to allow the emails).

If you’d like for me to take a look over the emaisl in the admin you can send temp login details using this form:

https://eventespresso.com/send-login-details/