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ChaplaincyPlus
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June 18, 2018 at 7:27 am
Hi,
We do not seem to be able to send email notifications to our office 365 email addresses from Event Expresso. Even the test send email does not work at all. This has not worked since we have had the add on – please can you provide us with instructions as to how to make this work – thank you
our WordPress details are below ….
WordPress Version: 4.9.6
PHP Version: 7.1.16
MySQL Version: 5.6.39
Event Espresso Version: 4.9.62.p
WordPress Address (URL): http://chaplaincyplus.org.uk
Site address (URL): http://chaplaincyplus.org.uk
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Josh
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June 18, 2018 at 3:36 pm
Hi,
Can you verify whether *other* emails (like a WordPress password reset email) get sent from your site and received by your office 365 email addresses?
You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received by your email service. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?
In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.
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