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Cathy Landry
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August 11, 2015 at 12:23 am
Hi,
We have a registration form,after which it leads to payment module using Event Espresso , once after the payment is done,We are not being notified to the “Primary Contact Email” (given in the general settings).
Kindly provide the solution ASAP
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Dean
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August 11, 2015 at 5:01 am
Hi,
Are other EE emails being sent out and received?
Are general emails from your site being sent out and received? You can use the Check Email plugin to test this ( https://wordpress.org/plugins/check-email/ )
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Cathy Landry
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August 11, 2015 at 5:27 am
Hi Dean,
We are getting the notification to the “admin” of the Site (wordpress) , but not to the ‘Primary Contact Email’ , which is given in the settings of the plugin, and also we want the notification to two mails.
Need help on this ASAP…
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Tony
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August 11, 2015 at 5:45 am
Hi Cathy,
I’m assuming this is EE4, is that correct?
By default EE4 sends the Event Admin emails to the Event Authors email address (the email of the user account that created the event)
This can be changed within the messages system.
Go to Event Espresso -> Messages.
You will see a list of message templates. ANy message template that has the ‘Event Admin’ context activate will need to be edited separately.
See here – http://take.ms/bIMsq
Click on each of those links and edit the To field, he is an example from the ‘Registration Approved’ event admin link – http://take.ms/0KXUM
Change [EVENT_AUTHOR_FORMATTED_EMAIL] to be either [CO_EMAIL] or [CO_FORMATTED_EMAIL] to use the Primary Contact Email within the Organisation settings.
Save the setting and repeat for each message type.
You can also add additional emails within that TO field separated by a comma, for example:
[CO_EMAIL],my@email.com
http://take.ms/2Ph9e
Will send the Event Admin email to both those addresses.
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Cathy Landry
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August 12, 2015 at 4:21 am
Hi Tony,
The problem is no more, thank you for your prompt response.
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