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shankarpic5k
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August 17, 2018 at 6:51 am
Hi team,
iam not able to edit default messages from admin which are sending as email . can you please help me out?
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Josh
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August 17, 2018 at 6:55 am
Hi,
Can you outline in detail what happens when you try to go to edit those? For example, do you get an error message? Or another example, are you not able to access the Message template editor?
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shankarpic5k
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August 17, 2018 at 7:30 am
i have done my changes but not affecting in emails
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Tony
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August 17, 2018 at 8:31 am
Sounds like you are editing the wrong ‘context’.
Take a look here: https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
Are you editing one contact and then checking another?
If you add a screenshot of the page you are editing we can tell from that:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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shankarpic5k
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August 20, 2018 at 12:14 am
no, iam editing same(Registration Pending Payment message) with invoice option.
phone number showing empty actually i have removed it. how can i send screenshot of this as its a email template message.
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shankarpic5k
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August 20, 2018 at 1:57 am
http://sraossinc.net:7071/screencapture-file-C-Users-radha-Documents-Downloads-Registration-Pending-Payment-eml-2018-08-20-13_23_05.png
i need to remove this “phone :” and need to change “you can make payments here >>” but iam not finding this email template.
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Tony
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August 20, 2018 at 4:25 am
no, iam editing same(Registration Pending Payment message) with invoice option.
‘Registration Pending Payment message’ is not a context, it’s a message type.
A single message can be used in multiple ways, for example, the ‘Registration Pending Payment message’ that you send to the event admin, could contain very different information than what you send to the Primary Registrant.
Each of those contexts can be edited independently, if you view the link I posted above, you’ll see how to identify the current context, and switch the context you are editing.
If you are searching the template you are editing and can not find ‘phone’ in the page, you are editing the wrong context, see – http://take.ms/OUiRH
Switching to the primary registrant context and searching for phone – http://take.ms/6MJtH
Please view the link I posted on working with message contexts and confirm you are editing the correct context.
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shankarpic5k
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August 20, 2018 at 5:49 am
yeah got it thanks
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