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Julie Hu
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October 2, 2014 at 5:03 am
Hi I’m running into a problem where after I register for an event that Gmail classifys my emails as phishing and will not show me the content of the email. These emails include Event Registration Details, Event Payment Details, etc.
I’ve added google’s filters. But that is an unlikey solution because our registrant will not know how to do that before they order.
Anyone have any solutions on why emails are flagged as phishing and why the emails contain no data?
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Tony
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October 2, 2014 at 5:09 am
Hi Julie,
Is this when using EE4? If so are you using the default templates with no modifications?
There are multiple reasons emails can be marked as phishing and/or spam, the most common one is a blacklisted server IP address of which ever server is sending your mail.
Is the site currently live so I can run a test registration?
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Julie Hu
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October 2, 2014 at 9:49 am
The site is not currently live yet.
But yes I am using EE4, I had to create my own archive template. And we’re currently using GoDaddy servers at the moment. Is it possible that the Godaddy ip are blacklisted?
here’s a glimpse at the info in the email
Delivered-To: xxxx@gmail.com
Received: by 10.112.149.9 with SMTP id tw9csp564731lbb;
Wed, 1 Oct 2014 18:34:00 -0700 (PDT)
X-Received: by 10.66.227.71 with SMTP id ry7mr83309198pac.118.1412213639200;
Wed, 01 Oct 2014 18:33:59 -0700 (PDT)
Return-Path: <yyyyy@p3plcpnl0464.prod.phx3.secureserver.net>
Received: from p3nlsmtpcp01-02.prod.phx3.secureserver.net (p3nlsmtpcp01-02.prod.phx3.secureserver.net. [184.168.200.140])
by mx.google.com with ESMTP id fg4si2461181pbc.41.2014.10.01.18.33.58
for <xxxx@gmail.com>;
Wed, 01 Oct 2014 18:33:59 -0700 (PDT)
Received-SPF: none (google.com: yyyyy@p3plcpnl0464.prod.phx3.secureserver.net does not designate permitted sender hosts) client-ip=184.168.200.140;
Authentication-Results: mx.google.com;
spf=neutral (google.com: yyyyy@p3plcpnl0464.prod.phx3.secureserver.net does not designate permitted sender hosts) smtp.mail=yyyyy@p3plcpnl0464.prod.phx3.secureserver.net
Received: from p3plcpnl0464.prod.phx3.secureserver.net ([50.62.161.231])
by p3nlsmtpcp01-02.prod.phx3.secureserver.net with : CPANEL :
id y1Xj1o00Q4zrDMu011XjfL; Wed, 01 Oct 2014 18:31:43 -0700
Received: from yyyyy by p3plcpnl0464.prod.phx3.secureserver.net with local (Exim 4.82)
(envelope-from <yyyyy@p3plcpnl0464.prod.phx3.secureserver.net>)
id 1XZVHK-0007SM-2K
for xxxx@gmail.com; Wed, 01 Oct 2014 18:33:58 -0700
To: xxxx@gmail.com
Subject: Event Registration Details
X-PHP-Script: ourcompany.com/clients/clientcompany/index.php for 173.0.81.1
Date: Thu, 2 Oct 2014 01:33:58 +0000
From: “<jjjjjjj@ourcompany.com” <jjjjjjj@ourcompany.com>
Message-ID: <a346060462403219176bb0198c884d46@ourcompany.com>
X-Priority: 3
X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/)
MIME-Version: 1.0
Reply-To: <jjjjjjj@ourcompany.com>
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: 8bit
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname – p3plcpnl0464.prod.phx3.secureserver.net
X-AntiAbuse: Original Domain – gmail.com
X-AntiAbuse: Originator/Caller UID/GID – [555201 956] / [47 12]
X-AntiAbuse: Sender Address Domain – p3plcpnl0464.prod.phx3.secureserver.net
X-Get-Message-Sender-Via: p3plcpnl0464.prod.phx3.secureserver.net: authenticated_id: yyyyy/from_h
X-Source:
X-Source-Args: /usr/sbin/proxyexec -q -d -s /var/run/proxyexec/cagefs.sock/socket /bin/cagefs.server
X-Source-Dir: ourcompany.com:/public_html/clients/clientcompany
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Tony
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October 2, 2014 at 10:30 am
Its possible yes.
The easiest/quickest way to test is to basically remove the server from the equation and use a service such as Mandrill to send your transactional emails. It is free up to 12 thousand emails per month.
More information can be found here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
With setup instructions for wpMandril here:
http://blog.mailchimp.com/transactional-email-plugin-for-WordPress/
Basically this then sends all of your emails through the Mandril email servers (which you should be able to rely upon much more than your hosts)
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Julie Hu
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October 2, 2014 at 12:09 pm
I’ve installed Mandrill and sent a couple emails. There is no google phishing message, which is good. However the email still contains no content.
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Lorenzo Orlando Caum
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October 2, 2014 at 12:39 pm
Hi Julie,
Could you go to your WordPress admin and go to Event Espresso –> Messages –> Settings.
Then turn off each message type as shown in this video:
http://cl.ly/image/0b080z3u0R2u
Then reverse your changes to reactivate them.
Let us know if this helps.
—
Lorenzo
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Julie Hu
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October 2, 2014 at 12:49 pm
I removed them and added them back to reactivate it. However it still gives me empty email notifications.
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Julie Hu
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October 2, 2014 at 12:51 pm
is it possible that I need to add my key into the plugin?
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Lorenzo Orlando Caum
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October 2, 2014 at 1:44 pm
Hi,
They should not be blank. Could you try deactivating all plugins and reactivating only Event Espresso?
What happens if you use the test email feature in the messages editor (appears when you are editing any message type)?
—
Lorenzo
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Julie Hu
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October 2, 2014 at 2:14 pm
I’ve deactivated all the plugin and it still did not work.
I’ve used the test email feature on a template and it send fine to my email.
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Julie Hu
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October 2, 2014 at 3:23 pm
Do you guys mind taking a look into our sandbox to see what’s wrong?
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Lorenzo Orlando Caum
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October 2, 2014 at 4:02 pm
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thank you.
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Lorenzo
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Julie Hu
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October 2, 2014 at 4:14 pm
Thank you, I just sent it in.
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Lorenzo Orlando Caum
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October 2, 2014 at 4:55 pm
Thanks. I’m working on this now.
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Lorenzo
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Julie Hu
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October 3, 2014 at 11:10 pm
After changing the theme to the twenty fourteen, it still does not work. I started a new wordpress install on the same domain and installed EE. And that installed worked. Could it be something with an old wordpress install that could have caused this problem?
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Lorenzo Orlando Caum
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October 4, 2014 at 2:30 pm
Hi,
Were any changes made to the WordPress core?
Could you try reinstalling WordPress through your dashboard on the site where it is not working?
—
Lorenzo
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