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Matt & Cindra McCoy
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December 18, 2015 at 7:29 am
Hi,
I am in test mode with Stripe. I have been doing test transactions and the emails I am receiving from EE are showing a payment of $0.00. Is this because I am in test mode and no real money is being spent? Or is there an issue?
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Lorenzo Orlando Caum
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December 18, 2015 at 9:02 am
Hi Cindra,
The payment amount should be shown like this:
http://cl.ly/1K1Y1V3G080L
Are you running the latest version of Event Espresso 4 and the latest version of Stripe?
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Lorenzo
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Matt & Cindra McCoy
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December 18, 2015 at 9:05 am
I think so. I don’t have any updates anyway.
Here is what mine looks like. http://www.artnook.org/wp-content/uploads/2015/12/Screen-Shot-2015-12-18-at-11.04.11-AM.png
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Lorenzo Orlando Caum
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December 18, 2015 at 9:18 am
Hi Cindra,
Could you provide us with a screenshot of the payment received notification for the primary registrant?
Go to Event Espresso –> Messages –> Payment Received –> Primary Registrant.
We are looking for something like this:
http://cl.ly/2t3u403I2u1d
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Lorenzo
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Matt & Cindra McCoy
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December 18, 2015 at 10:01 am
Uh oh..I think we might have found the issue.I turned off my payment received message because I did not want so many messages going to my customer. See screen shot
http://www.artnook.org/wp-content/uploads/2015/12/Screen-Shot-2015-12-18-at-12.00.25-PM.png
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Lorenzo Orlando Caum
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December 18, 2015 at 10:13 am
Hi, was that recently turned off? The email that you shared earlier looks similar to the payment received message type (with some edits):
http://www.artnook.org/wp-content/uploads/2015/12/Screen-Shot-2015-12-18-at-11.04.11-AM.png
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Lorenzo
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Matt & Cindra McCoy
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December 18, 2015 at 11:07 am
No it has been turned off for a while. The email that I think people are receiving are the custom emails (REGISTRANT) that I created.
http://www.artnook.org/wp-content/uploads/2015/12/Screen-Shot-2015-12-18-at-1.05.39-PM.png
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Lorenzo Orlando Caum
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December 18, 2015 at 11:20 am
Hi, there may be an issue with [AMOUNT_PAID] for that specific message type. I’m running some additional testing Please switch it to this one which does work:
[TOTAL_AMOUNT_PAID]
Then save changes.
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Lorenzo
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Matt & Cindra McCoy
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December 18, 2015 at 11:36 am
Ok. That works but should the email going out be the primary registrant email? Instead of the registrant?
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Lorenzo Orlando Caum
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December 18, 2015 at 11:52 am
Hi, it depends on the context that you have created for the registration approved message type. By default the primary registrant is deactivated (appears greyed out in the messages overview screen – http://cl.ly/0f1116473w2q) and the registrant and event admin recipients are enabled.
Double-check the dropdown that is selected which looks like this:
http://cl.ly/1y1K3W3a3T2R
If there is a shortcode in the TO field for the primary registrant for your custom template, then remove it and save changes.
Then go to the Registrant by selecting it through the dropdown (see image above). Then add this shortcode to the TO field for the registrant context:
[RECIPIENT_EMAIL]
Then save changes.
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Lorenzo
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Matt & Cindra McCoy
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December 18, 2015 at 12:18 pm
Ok. So right now my primary registrant is deactivated (greyed out).
Then when I go through them the to fields say this:
primary registrant: blank
registrant: [RECIPIENT_EMAIL]
event admin: [EVENT_AUTHOR_FORMATTED_EMAIL]
Is this how it should be?
Also I am fine with the registrant email being the one sent out when someone registers. As long as there is no issues with that?
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Lorenzo Orlando Caum
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December 18, 2015 at 12:21 pm
Hi, the setup that you described is how Event Espresso works by default for the registration approved message type.
Also, I spoke to Tony about the [AMOUNT_PAID] and that is specific to the Registration Payment Received shortcode so it was not intended to be available in the Registration Approved message type. That was an error.
You’ll still be able to continue using this one:
[TOTAL_AMOUNT_PAID]
Thanks
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Lorenzo
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Matt & Cindra McCoy
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December 18, 2015 at 12:28 pm
Ok. Great. Then this issue is resolved. I have replaced my code with [TOTAL_AMOUNT_PAID] and it will stay that way.
And there is no issue with the registrant email being the one sent out? Correct?
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Lorenzo Orlando Caum
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December 18, 2015 at 1:16 pm
Hi Cindra,
That isn’t an issue as the registrant recipient is enabled by default.
Thanks
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Lorenzo
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Matt & Cindra McCoy
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December 18, 2015 at 1:39 pm
Ok. Great. Thanks!
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Matt & Cindra McCoy
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December 23, 2015 at 9:49 am
Hey Lorenzo, do I need to change all the other email messages like “refund issued” and the others to have the code [TOTAL_AMOUNT_PAID] instead of [AMOUNT_PAID]?
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Lorenzo Orlando Caum
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December 23, 2015 at 1:51 pm
Hi Cindra,
Yes, you’ll want to change any other message types where you are wanting to show that information.
Be sure to save changes by clicking on the save button after editing them.
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Lorenzo
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Matt & Cindra McCoy
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December 24, 2015 at 5:58 am
ok. thanks
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