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Anzarudin .
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May 30, 2014 at 1:20 am
Hello, Need help here 🙂
Email for Registration & Payment Confirmation not working anymore,
Using WordPress 3.9.1 version
General Setting on WordPress & General setting on event espresso already using the same admin email address (using gmail)
Send payment confirmation emails? > YES
Send registration confirmation emails before payment is received? YES
Use fancy email headers? NO
Plugin Installed :
1. wpMandrill (If i do the send test, it works)
2. Email Log (The log reveal the email was sent)
But none of the registration or payment confirmation email was sent 🙁
I tried also resend email on each attendee, none of it was work yet.
This is my system status :
<code>
=============================================================================================
Versions
=============================================================================================
Event Espresso version: 3.1.36.5.P
WordPress version: WP 3.9.1
Installed plugins: Comprehensive Google Map Plugin by Alex Zagniotov version 9.0.20, Contact Form 7 by Takayuki Miyoshi version 3.8.1, Email Log by Sudar version 1.7.3, Event Espresso - Multi Event Registration by Seth Shoultes version 1.0.5.p, Event Espresso - Ticketing by Event Espresso version 2.1.p, Event Espresso by Event Espresso version 3.1.36.5.P, My Custom CSS by Salvatore Noschese - DarkWolf version 1.5, Really Simple CAPTCHA by Takayuki Miyoshi version 1.8, wpMandrill by Mandrill version 1.33
=============================================================================================
Settings
=============================================================================================
Home URL: http://bandungdentistry.com/11
Site URL: http://bandungdentistry.com/11
=============================================================================================
Registration Pages
=============================================================================================
Event Page: #108 - http://bandungdentistry.com/11/event-registration/
Payment/Thank You Page: #109 - http://bandungdentistry.com/11/thank-you/
Transaction Notification Page: #120 - http://bandungdentistry.com/11/payment-confirmation/
Cancel Return Page: #110 - http://bandungdentistry.com/11/registration-cancelled/
=============================================================================================
Server Environment
=============================================================================================
PHP Version: 5.4.26
Server Software: Apache
WP Max Upload Size: 8 MB
Server upload_max_filesize: 50 MB
Server post_max_size: 8 MB
WP Memory Limit: 64 MB
WP Debug Mode: No
Espresso Logging: Log directory is writable.
=============================================================================================
PHP Sessions
=============================================================================================
Session save path: /tmp is writable.
Session name: PHPSESSID
=============================================================================================
Remote Posting/IPN
=============================================================================================
fsockopen/cURL:
Your server has fsockopen and cURL enabled.
</code>
Thank You
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Dean
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May 30, 2014 at 1:36 am
Hi,
I assume you have set up an account with Mandrill?
Have you made any test reservations and do you receive any emails? Have you and your users checked the spam folder?
Are normal WordPress emails going through, such as reset password, new user etc?
Have you tried the Check Mail plugin to test? https://wordpress.org/plugins/check-email/
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Anzarudin .
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May 30, 2014 at 2:45 am
Hi,
I already using Check Mail as you suggested,
and the result the email on wordpress wasn’t working
I also try to create new user, and try to send the email notification, it wasn’t work again.
I already try to search how to fix this issue, bit confuse with so many option, so i need your advice once again.
Thanks for your response
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Dean
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May 30, 2014 at 3:40 am
Hi,
If Check Email fails to send out an email then there is a problem with the server. Did you set up the Mandrill account? If not try that and see if Mandrill can assist. If you did and the emails are still not sending, you may wish to contact your host to discuss this.
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