|
ClearPathMedia
|
November 14, 2017 at 8:06 am
I have a live event posted and didn’t know I had any sign ups because the emails stopped working.
The system sent one to me and one to the registrant then the rest of the emails are hung up.
I did nothing differently. I’m not sure where to start to trouble shoot this error. I have registrants that don’t know they are registered and that’s a serious issue on my end.
Help
Kim
|
|
ClearPathMedia
|
November 14, 2017 at 8:15 am
I’ll add that the test email function within the template works perfectly.
|
|
Josh
|
November 14, 2017 at 8:19 am
Hi Kim,
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
If not, can you verify whether other emails (like a WordPress password reset email) get sent from your site?
You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?
In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
|
|
ClearPathMedia
|
November 14, 2017 at 9:05 am
Thanks for that Josh
I installed the WP mail log as you suggested.
On a hunch before going through any lengthy process of signing up/ configuring external mail applications I tried variations of sending/resending. They all failed.
Until:
I chose “queue for resending” and clicked apply.
All messages sent and were rec’d immediately.
I haven’t changed any settings other than “send on the same request” and installing the mail log.
So manually, if I queue the messages up and select apply they work.
It’s not a solution though. I can’t be checking this all day every day and doing it manually.
Does this information help in the troubleshooting process?
Any Advice?
Kim
|
|
Josh
|
November 14, 2017 at 9:57 am
Hi Kim,
If you do a registration while that setting is still on “send on same request” does the email get delivered automatically?
|
|
ClearPathMedia
|
November 14, 2017 at 11:58 am
Hi Josh
The emails are coming through fine now.
I tried twice and it worked perfectly both times. I’m going to keep a close eye on this each day but I consider this resolved for now.
Thank you!
Kim
|
