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Athlete in You
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August 27, 2014 at 10:45 am
We have noticed lately when someone signs up for an event that they are not receiving email confirmations of their sign up. In the messaging portion of EE, we are mostly using the Global Templates. We do use the Custom Template feature under the Registration Approved section to make sure that the Event Director sees the confirmed sign ups too. Same thing, nobody is seeing anything coming back to their emails.
Any idea on what to look for in troubleshooting this problem? Is there a way to possibly reset the messaging system so it begins working again? We are using EE4 too.
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Tony
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August 27, 2014 at 10:50 am
Hi,
Event Espresso passes the emails to wp_mail(), wp_mail() to your server (which can do any number of different functions) so, if WordPress can not send email, neither can Event Espresso.
The easiest way to test this is using a plugin such as Check Email to send a test email from your WP install. Does that email send ok?
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Athlete in You
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August 27, 2014 at 11:16 am
Thanks for the info, I will have to pass off to our team to investigate. Not sure what’s going on as this was working previously and just stopped working. We were receiving a lot of spam email recently and added a spam filtering service to our servers. could this be affecting EE?
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Tony
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August 27, 2014 at 11:38 am
Generally, email issues are due to server configuration, the server being blacklisted etc.
The spam filter could cause it, the emails will come from your own domain, which should not be filtered by your own spam filtering.
If the emails do not work when sending a test email I would recommend using a service such as Mandill (free for up to 12k p/m) or PostMark to send all your transactional emails. This removes your server from the equation and you can be sure the Mandrill servers are correctly configured.
There are some links that provide info for eachs ervice within this post:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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