Support

November 28, 2012 at 4:29 am

Hi,

Is it going out 3 times to the attendee? Is it a multiple event booking? If so is the atttendee using their details for each event? They will always be provided with a separate email for each event booked. Same goes for group bookings, the primary attendee will get an email and so will the secondary atendees if their emails are provided.

November 28, 2012 at 5:44 am

Odd, do you have a test event live I can register on?

Is it possible to get your login details in order to look into this?

If so, please send them via https://eventespresso.com/contact/

Choose the “I am sending login info as requested” option and fill out the form

Please make sure you add the forum post link to aid us in case another team member picks up

the email.

NOTE: login details need to be Admin level.

November 28, 2012 at 5:57 am

I signed up for a few events, I only received 1 email per event, so it must be down to a setting for yourself. As admin you should receive two emails (one for admin and one because you signed up) unless you are using separate email addresses to compensate for that. No idea where the third is coming from though.

Send login details if you are willing/able to so I can have a look at the settings please. I’ll also take a look at that recurring event on the other thread.

November 28, 2012 at 6:05 am

Okey dokey, i’ll mark this one as resolved. If you need further help on it please start a new thread.