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lfhershberger
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September 25, 2012 at 5:25 am
I have tried sending an email to the attendees of a class and it does not work no matter what I do. Can anyone help with trouble shooting this?
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Dean
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September 25, 2012 at 6:38 am
Hello,
Are you sending this from the Event Espresso Event Overview page in the dashboard?
Is it showing any errors?
Have you had any issues previously sending emails from your site? (confirmation emails etc)
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lfhershberger
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September 29, 2012 at 9:15 am
Yes I am using the event overview page. No errors appear, it says email sent successfully at the top of the page, but no one gets the emails. This is a new installation of event espresso, and our first events using it. I tried a test event and registered myself for it and did not receive a confirmation email for that either.
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Steve Tadlock
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September 29, 2012 at 11:20 am
I thought I was having the same problem, but as it turns out, some emails were being sent to the attendee’s spam folder…have you checked that?
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Dean
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October 1, 2012 at 5:04 am
Hello
Steves idea is a good one, have you checked this?
IF that isnt the case, please provide login details and I will have a look.
Please send them via https://eventespresso.com/contact/
Choose the “I am sending login info as requested” option and fill out the form
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Rodney Walker
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October 6, 2012 at 11:46 am
Hi Steve,
I’m having the same problem…Once people register it is not sending a confirmation email…I have checked the spam folder as well.
Thanks in advance your any help.
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Josh
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October 6, 2012 at 2:04 pm
Hi Rodney,
There are a couple of email troubleshooting tips you can try in our troubleshooting guide:
https://eventespresso.com/wiki/troubleshooting-event-espresso/#email
Many times this is a mail server issue that can be solved by using a more robust transactional email service like Postmarkapp. They have a official plugin that works well with Event Espresso:
http://wordpress.org/extend/plugins/postmark-approved-wordpress-plugin/
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Josh
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October 6, 2012 at 4:44 pm
Hi Rodney,
Someone who happened to check the sales email address got your response to my above forum post, so I’ll follow up here:
Yes, it could very well be a mail server issue, and it could also be a plugin conflict as well. This would more likely be the case if there has been a code change on this website. Sometimes a new plugin added into the mix can break things, so ruling out a plugin conflict may be a good troubleshooting strategy.
However, if you’re using a shared hosting environment and relying on transactional email to be sent out via SMTP or the shared email server, I’d highly recommend setting up the email to be sent out via a service like Postmark. This can be set up in a manner of minutes by setting up a Postmark account and installing their WP plugin that I linked to in the above reply.
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